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The property is surrounded by jungle and crystal-clear canals, situated in an eco-hotel community some 40 minutes south of Cancún, on the Yucatán Peninsula. It is 15 minutes away from Playa del Carmen.
The hotel has a lift and features 401 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, translation services, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. A safe and a desk or, for an additional fee, a minibar are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. Equipped with a direct dial telephone, a TV, a radio and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Slippers are included. The bathrooms have a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.
Guests can cool off in one of the 5 outdoor pools. There is a children's swimming area as well. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers outdoor sports, including cycling/mountain biking, tennis, beach volleyball, paddle tennis and archery or, for a fee, golf. With windsurfing, canoeing, catamaraning, kayaking, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, squash, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and a solarium. A kids' club and a dance club are also options for entertainment.
Dining facilities include a restaurant, a dining room, a café and a bar. All-inclusive can be booked. Among the advantages of an all-inclusive stay are a selection of alcoholic and non-alcoholic beverages as well as special offers like snacks. Breakfast, lunch and dinner are available. The menu also offers diet meals, gluten-free meals, vegetarian dishes and children's meals. The hotel also offers special catering options. The chefs prepare delicious specialities during the show cooking.
Ctra Federal Cancun - Playa Del Carmen
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
8732 reviewsUser: Dominic C
Trip type: Business
Extraordinary
Hands-down, one of the nicest places I’ve ever been to. The staff, food, amenities, and overall care works extraordinary. It was a once of a lifetime experience, and it was worth every penny! One particular individual really made a strong impression on me. His…
User: Megan M
Trip type: Family
Beautiful Vacation
We had the most incredible vacation. Ali Bolaños and Joyce Acosta were wonderfully helpful during our entire visit and made our whole trip so memorable. Fairmont Mayakoba is a beautiful resort and we cannot wait to come back!!
User: Grayson W
Trip type: Family
The best boat ride
They were really nice and the room service was great
User: Brooke W
Trip type: Family
Boat tour
Atmosphere was great and so was Carlos! Thank you for the tour.
User: Joe V
Trip type: Business
Butlers Edgar and Marlon Exceptional as well as resort
Excellent service and amenities. Food was great especially steak house. Our Butlers were Marlon and Edgar and they are second to none. Went above and beyond and are like family. Make sure to get butler service when you come here. Cant wait to return.
