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Located in the heart of the Riviera Maya, this beach hotel is built on 180 ha of tropical jungle. The centre of Playa del Carmen is around 25 km from the hotel, while the city of Cancún is 20 min away on public transport and Xcaret Eco Park is roughly 30 min. The spa complex is approximately 25 min south of Cancún International Airport.
Guests have a choice of 171 rooms located in two 2-storey buildings with lifts. The reception desk is open round the clock. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a car hire service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms are equipped with air conditioning and a fan. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.
The outdoor area features 12 pools. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the complex ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball, volleyball, archery and fishing. A number of sports are available, including water sports such as snorkelling and aquafit. For a fee, guests can also enjoy jet skiing, canoeing, sailing, catamaraning, kayaking and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. The hotel offers an entertainment programme for adults.
The dining area includes a bar. Great food and friendly service await guests in 7 air-conditioned restaurants. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast and all-inclusive. Breakfast, lunch and dinner offer many delicious options. Special meals, including diet meals, are also available. In addition, special catering options, picnics and snacks are available. The chefs prepare delicious specialities during the show cooking. The complex offers a selection of alcoholic and non-alcoholic beverages.
Carr Cancun Tulum Km 45
Check-in from 15:00:00 · check-out by 12:00:00
Excellent
10017 reviewsUser: Trail14446158985
Trip type: Couples
AMAZING!!
Hola Chrystian & Carlos,Greetings from Seattle, Washington!I finally have a moment to sit down and wanted to share how truly grateful and thankful I am for my vacation at your beautiful property. I miss it so much already!Thank you all for your wonderful h…
User: Simmmsimmma
Trip type: Solo travel
Avoid this resort if you value your privacy and safety.
Avoid this resort if you value your privacy and safety.Management cares more about protecting their staff than paying guests. A male worker was allowed into the female change room while I was undressed, yet management completely dismissed my complaint. The hyp…
User: Lorraine V
Trip type: Couples
Another Wonderful Vacation at El Dorado!
This was our 5th or 6th time at this resort and, again, it did not disappoint! We love this resort and the people who work here! The resort is beautiful and the workers are constantly keeping it beautiful! The beach is not the best and you really can't go into…
User: Kate E
Trip type: Couples
Another great vacation
Just got back from another amazing vacation at this resort. So relaxing with everything taken care of. The people and service are amazing here. Special shout out to our butlers Claudio and Paul who were amazing. Clean rooms, great food especially Italian Casit…
User: 575dgc
Trip type: Couples
Lovely holiday but overpriced
I would have given 5 stars because we had a great holiday. However, the casitas were in a poor state of repair . We wasted the first day of our holiday re- packing and changing rooms due to the very noisy repairs going on to the thatched roof and the whole woo…
