43+ photos
This resort is located in Tulum, right on the beach.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. Children can enjoy the playground. Additional facilities include a playroom. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service and a hotel doctor. Active guests can make use of the bicycle hire service to explore the surrounding area.
Rooms feature a living area and a bathroom, and air conditioning ensures just the right temperature. Guests can enjoy the sea view from a balcony or terrace. Separate bedrooms are available. There is also a safe and a desk or, for an additional fee, a minibar. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. Other features include a telephone, a TV and WiFi (no extra charge). Bathrooms are equipped with a shower and include a vanity mirror. Wheelchair-friendly rooms with wheelchair-accessible bathrooms guarantee guests with limited mobility a carefree stay. The resort has non-smoking rooms.
The outdoor pool complex provides invigorating refreshment. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking and fishing are available. With kayaking, snorkelling and diving available, the resort also caters to water sports enthusiasts. Sport and leisure facilities at the resort include a gym and yoga. The wellness area features various facilities, such as a spa, a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club and live music.
Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. A delicious breakfast provides energy for the rest of the day. Staff are also happy to provide children's meals.
Carretera Cancun Tulum 307
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
976 reviewsUser: Josh S
Trip type: Family
World class experience
This experience was world class from start to finish. The personalised experience was unmatched. The restaurants are better than any hotel I’ve experienced before. Bartender gabriel was great here. The activities are all included which were ran brilliantly by…
User: John S
Trip type: Family
Absolutely stunning resort with excellent customer service going that extra mile
Unreal from start to finish. The customer service is absolutely impeccable, every single member of staff is welcoming and smiling which gives that sense of comfort which is enjoyable when staying in a resort. Can’t remember the names of staff think it was Dieg…
User: nick s
Trip type: Family
Conrad Tulum
This hotel is amazing , beautiful rooms great facilities , unbelievable food and such a helpful friendly team. Thanks so much to Diego, Jorge, Daniel, Angee, Roceo for all your warm receptions!
User: Nyah S
Trip type: Family
Unreal experience
Amazing experience. Diego was brilliant, as was the rest of the staff. Can’t remember all the names but everyone was so so attentive to us. Food was unbelievable. Tried all 5 restaurants which were all 10/10. Hotel is stunning. Cannot fault it at all. The best…
User: nastassia b
Trip type: Family
Birthday Trip in Paradise!
The best resort I've ever been to! My five year-old daughter calls it paradise and I agree. The place is phenomenal! Beautiful space but what makes it special is people who work there. Itzel, concierge extravaganza, was an angel. She truly made this vacation s…
