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Homemexico

Cielo

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Cielo

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About CieloAbout Cielo

Location

This hotel welcomes guests in Playa del Carmen.

Facility

The hotel has a lift and features 18 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. Parking spaces are available to guests travelling by car. Further services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus.

Rooms

Rooms are equipped with air conditioning and a fan. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and include a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.

Sport

A sun terrace is a great place to while away the hours. A gym is organised by third-party operators. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a restaurant and a bar. A fortifying breakfast is served daily.

Amenities at Cielo Amenities at Cielo

  • Facilities

    • -

      Air conditioning

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      Bar(s)

    • -

      Car Park

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      Conference Room

    • -

      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

    • -

      Room Service

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Children's Entertainment

    • -

      Gym

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

100 m

User Rating & ReviewsUser Rating & Reviews

  • Foodrating
  • Atmosphererating
  • Servicerating
  • Valuerating

Excellent

2510

Very Good

703

Average

183

Poor

69

Terrible

28

Recent Reviews: 3493

  • User:Kimberly R

    Trip type:

    excellent dinner meal here while in Playa del carmen

    rating03 Feb 2026

    Carboncitos The restaurant at the bottom of Hotel Cielo in Playa del Carmen is called Carboncitos. It is known for its authentic Mexican cuisine and has been a popular dining spot in the area for...

  • User:Christy S

    Trip type:

    Fantastic Experience

    rating01 Feb 2026

    Fabulous! We had a wonderful experience there! Francisco was our waiter and he was above and beyond! The entire staff, the chefs in the back created such a fabulous meal! And just an overall...

  • User:RENTALSPDC

    Trip type:

    Always Amazing

    rating26 Jan 2026

    Wanted a traditional mexican cafe this weekend and wondered into Carboncitos for just that. On the way to the beach with a belly full of breakfast goodness and I wanted to share it with visiting...

  • User:Richard S

    Trip type:

    Have fun and enjoy yourself at Carboncitos in Playa del Carmen

    rating23 Jan 2026

    If you find yourself in Playa del Carmen then you have to find and go to dinner at Carboncitos. The food is excellent, I recommend anything flambé (especially the shrimps) and the staff are just the...

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