37+ photos
This hotel is located in Playa del Carmen.
The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for no extra charge. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service and a hotel shuttle bus.
The hotel's options for comfortable accommodation ensure a pleasant stay. WiFi (no extra charge) comes as standard in the rooms. The hotel has family rooms and non-smoking rooms.
The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex provides invigorating refreshment. A terrace with sun loungers and parasols is available. Guests will find a hot tub in the pool area.
The dining area includes a restaurant and a café. Breakfast and lunch are served every day. Staff are also happy to provide children's meals.
Carretera Federal Playa Tulum
Check-in from 3:00 PM · check-out by 12:00 PM
Average
59 reviewsUser: Debra P
Trip type: Solo travel
Terrible- pay more and be somewhere more central in Playa De Carman
Off a busy highway- can heat over the loud air con in the room. Middle of nowhere. Receptionists don't speak English. Intermittent WiFi and 'breakfast' is a joke. Pool is the only good thing about this hotel.
User: pati555
Trip type: Family
Honest review Feb 2026
Just got back from Casa Kaoba, was travelling with 2 teenage daughters. Booked the room with the plunge pool… the pool was dirty and it was on the same level as the bedroom so the whole place smelled like chlorine… I requested a new room which we got the next…
User: Claudia L
Trip type: Family
Disappointed
I have stayed at this place multiple times BUT WILL BE THE LAST. The location is great and it’s affordable. Sadly we felt discriminated, why would they give a room THAT I reserved months prior to a “white couple” . when I confirmed and paid for? I SPECIFICALLY…
User: Susan A
Trip type: Family
Don’t stay here
Horrible Check in process . Got to the hotel at 5pm . It’s past 630pm and rooms aren’t available. Guy at the front desk says it’s not his fault, and he can’t do anything about it. Ask to talk to a supervisor and said no one is available. From the very beginnin…
User: clubdorado2019
Trip type: Couples
Overall, I definitely do not recommend this place please stay elsewhere
It was a terrible experience but the receptionist was really nice and kind person. However, that doesn’t really change my mind about rating this hotel.I looked at the pictures on the Internet and it looked like a decent place but then we woke up and went down…
