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The hotel is located on the Riviera Mayan about 15 min north of Playa del Carmen, with its restaurants, bars, exciting nightlife and shopping opportunities. Links to public transport can be found 15 min from the hotel. The hotel is located on the beachfront overlooking the azure waters of Mexico's beautiful Mayan Riviera. Cancún International Airport is 35 min away.
Guests have a choice of 979 rooms located in two 3-storey buildings with lifts. The friendly staff at the reception desk are happy to answer any questions. A cloakroom, baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service, a laundry service and a hairdresser. Guests can also use the bicycle storage facilities. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms are equipped with air conditioning, central heating and a fan. Guests can relax and enjoy partial sea views from the balcony or private terrace of some rooms. Many units feature a sea view, which creates a particularly lovely ambience. Rooms have a double bed or a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. Equipped with a direct dial telephone, a flatscreen television with cable channels, a radio, an alarm clock and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer and a vanity mirror are available for daily use. As a special convenience in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.
Plenty of active recreation awaits guests in the pool area's 3 outdoorpools. No matter the weather, swimming is always a possible in the indoor pool. There is also a special swimming area just for kids. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub (for a fee). A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers a range of outdoor sport, including tennis, beach volleyball, volleyball and archery or, for a fee, golf and horse riding. With water aerobics or, for a fee, water skiing, windsurfing, jet skiing, motorboat rides, banana boat rides, canoeing, sailing, catamaraning, kayaking and diving available, fans of water sports have plenty of options to choose from. Sport and leisure facilities at the resort include a gym, table tennis and billiards. Various wellness options, such as a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium, are offered for a fee. Leisure facilities include a kids' club, live music and a dance club.
Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can dine in 6 restaurants, which feature high chairs for children and air conditioning. Catering options include full board and all-inclusive. A continental breakfast buffet guarantees a great start to the day. Lunch (as a buffet) and dinner (a buffet, à la carte and a set menu) offer something for everyone. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available. The drinks menu includes a variety of alcoholic and non-alcoholic beverages, as well as international brands and house favourite brands.
Carretera Federal Chetumal
Check-in from 3:00 PM · check-out by 12:00 PM
Good
19413 reviewsUser: Expedition820876
Trip type: Couples
Excellent buffet service
Chef Juan has been incredibly kind and generous during his service for the buffet at Festival at Blue Bay! I enjoy talking to him a lot! Director General, Director General at BlueBay Grand Esmeralda, responded to this review Thank you for your kind commen…
User: John M
Trip type: Family
Great Dinner at L’Atelier
Excellent service and delicious food! We were treated very well by Leo and Romulo. Director General, Director General at BlueBay Grand Esmeralda, responded to this review Dear Guest,Thank you for your wonderful review! We are delighted to hear that you en…
User: Gwen D
Trip type: Friends getaway
Delicious food , great service, awesome ambiance
Leo and Alberto were amazing - the French restaurant was delicious - so good actually Amazing service, food had lots of flavour and great vibe ! Thanks guys ! Director General, Director General at BlueBay Grand Esmeralda, responded to this review Dear Gue…
User: Marnie M
Trip type: Family
Very unsafe for women - where young women are assaulted and nothing is done!
If I could give this resort a minus score, I would. I have never felt more uncomfortable or unsafe in a resort and I have travelled extensively. Started with the AC in my room not working. When I went to the front desk and spoke to the clerk at the front desk…
User: Dubravka K
Trip type: Friends getaway
Great stay
Great stay. Stuff is amazing.From concierge, front desk personnel, waitresses and waiters, housekeeping stuff,drivers and all other support personnel, can’t praise them enough for their service. They are so great. They make you feel welcome from the first to t…
