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This hotel is located in Playa del Carmen, right on the beach.
The resort has a lift and features 132 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, translation services, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry, a page service, a hotel doctor and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms feature a kitchen and a bathroom, and air conditioning ensures just the right temperature. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and include a king-size bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms, non-smoking rooms and smoking rooms.
There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, golf, archery and fishing. With jet skiing, canoeing, sailing, catamaraning, kayaking, snorkelling and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton and yoga. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. An entertainment programme and a kids' club are also options for entertainment.
Dining facilities include a restaurant, a dining room and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast and full board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options, picnics and snacks are available. The resort offers a selection of alcoholic and non-alcoholic beverages.
Carretera Federal Chetumal
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
5023 reviewsUser: Departure10700688811
Trip type: Couples
Awesome, amazing, wow
This place rocks! We had an amazing time Everyone was so courteous and respectful. The amenities were awesome. The facilities are 10 star. Gamaliel @ the sands was extra extra... more »
User: Beverly G
Trip type: Couples
Most relaxing perfect place
Gamliel took care of us by the Sands Beach !! He was exceptional attentive and just wanted to please!! He set up private beach chairs for us everyday!! His service... more »
User: Anna K
Trip type: Couples
Incredible Staff and Service
Banyan Tree has been one of our favorite trips we’ve ever been on. Every staff member was amazing and took great care of us! Angel was the best concierge and... more »
User: D S
Trip type: Couples
Great experience
Overall great experience. Gamaliel at the beach area was amazing. more »
User: Jacqueline R
Trip type: Couples
Excellent place, highly recommend!
Had such a great experience! Service and food were fantastic! I’d look for Samuel at the bar by the beach and Jesus by the beach were so attentive! Would highly... more »
