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This exclusive beach hotel is located between Playa del Carmen and Tulum. The location is Mexican style, amidst tropical vegetation and directly on a beautiful long sandy beach with turquoise blue sea. The Hacienda Dona Isabell village belongs to the complex and offers many entertainment facilities. Links to the public transport system can be found nearby. From here, guests are able to take the bus to Playa del Carmen. In the immediate vicinity, a diverse range of shopping facilities, numerous restaurants, cafes, bars in plenty, nightclubs and extensive entertainment venues are available. Tulum is around 20 minutes away by car and the Maya temple, a further 20 minutes away. Playa del Carmen is around 35 minutes from the hotel and Cancún airport 90 minutes.
The complex has 1296 non-smoking rooms, which are located on 3 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The resort offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a page service and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. A business centre with fax machine and projector is available.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The complex has family rooms and smoking rooms.
Plenty of active recreation awaits guests in the pool area's 3 outdoorpools. No matter the weather, swimming is always a possible in the indoor pool. There is also a special swimming area just for kids. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. Sun loungers and parasols are available on the sun terrace. The resort offers a range of outdoor sport, including cycling/mountain biking, bocce, beach volleyball, volleyball, basketball, crazy golf and fishing or, for a fee, tennis, golf and horse riding. A number of sports are available, including water sports such as banana boat rides and snorkelling. For a fee, guests can also enjoy windsurfing, canoeing, sailing, catamaraning and diving. The location of the resort makes it a great choice for snowboarders. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts, yoga, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon, hydrotherapy treatments and a solarium. Subject to charge: massage treatments. Additional leisure activities include an entertainment programme, a kids' club, live music and a dance club.
Dining facilities include a café and a bar. Delicious specialities await guests in 2 non-smoking, air-conditioned restaurants. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Full board can be booked. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options, picnics and snacks are available. The show cooking is a particularly special attraction. The resort offers a selection of alcoholic and non-alcoholic beverages.
Crta Chetumal - Cancun Km 250
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
17075 reviewsUser: jill G
Trip type: Family
Great hotel wonderful water parks, food and staff. Clean and well run.
Read some recent reviews about this hotel. We almost changed our hotel because of the negative feedback. I don’t understand what they were expecting but the food was great and the staff are all very friendly and helpful. Our meal in the thali restaurant was ex…
User: lorainem995
Trip type: Couples
Enjoyed our experience!
Went for a family wedding, which I have to say was very well done by the hotel.Hotel is lovely, very clean and well maintained. 10 out of 10 to every member of staff, they were all friendly and work super hard.Pool areas are very good and always plenty of beds…
User: Brett W
Trip type: Couples
From 5 star to 3 within 12 months .
We came to this hotel last year and had the holiday of our lives but this year the experience was totally different. Unfortunately even though we paid for a 5star holiday, I feel we only got a 3star experience. Many of the restaurants were closed to us intermi…
User: Megan G
Trip type: Family
!!Absolutely disgusting! Do not stay here!!
Absolutely disgusting! I know I’m not the only person to be very disappointed with our stay! I’ve heard a lot of people complaining!We came away with family a group of nine in 4 different rooms. The rooms are so basic you are left with one bottle of water &…
User: Guide38936128112
Trip type: Family
Disappointed... Didn't live up to the very clever write up
Definitely not anywhere near a 5 star hotel! Maybe 20 years ago when it was new, but everything is tired... Not enough staff anywhere so be prepared to wait! A lot! As for the beach, completely unusable, had to go to a neighbouring hotel where we were asked to…
