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Homemexico

The Hacienda At Krystal Grand Puerto Vallarta

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The Hacienda At Krystal Grand Puerto Vallarta

locationZona Hotelera, Puerto Vallarta

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About The Hacienda At Krystal Grand Puerto VallartaAbout The Hacienda At Krystal Grand Puerto Vallarta

Location

Located in Puerto Vallarta, this hotel has the perfect ambience for those in need of an adults-only holiday.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service and a hairdresser. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

A telephone and WiFi ensure optimal comfort. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

Sport

The outdoor pool complex is ideal for exercise and relaxation. Comfortable sun loungers are available on the terrace. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna, a beauty salon, massage treatments and hiking.

Meals

Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. Breakfast, lunch and dinner are available.

Amenities at The Hacienda At Krystal Grand Puerto Vallarta Amenities at The Hacienda At Krystal Grand Puerto Vallarta

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

  • Sport/Entertainment

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      Aerobics

    • -

      Gym

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

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Around this property:

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

5091

Very Good

1803

Average

896

Poor

478

Terrible

484

Recent Reviews: 8752

  • User:Chana W

    Trip type:

    WORST STAY EVER! STAY AWAY!!!!

    rating01 Jun 2026

    We stayed at Krystal Grand Hacienda Puerto Vallarta for five nights, and unfortunately, it was one of the worst hotel experiences we have had. The property is outdated and in need of significant...

  • User:661arunp

    Trip type:

    Krystal Grand Puerto Vallarta

    rating22 May 2026

    Karla and Dariam at the front desk provided excellent service and deserve special recognition. We have visited several resorts in Mexico, and one thing that stood out here was that the front desk...

  • User:626mindym

    Trip type:

    Exceptional customer service

    rating20 May 2026

    Karla and Daniel A went above and beyond with their customer service today. They were able to rectify even the smallest of issues without any concern abling us to enjoy our stay unfettered at the...

  • User:Channing P

    Trip type:

    Amazing trip

    rating30 Apr 2026

    Just came back and had the best time ever! The lobby bar staff was amazing. Pedro was our favorite along with Fatima, and Jesus. Amazing staff make this resort well worth it!!

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