58+ photos
Located on the beachfront, the hotel offers magnificent views of the mountains and the Bay of Banderas. Shopping centres and the main attractions of Puerto Vallarta are just minutes away. The location is also well-connected with the rest of Mexico via the Guadalajara-Vallarta and Compostela Guadalajara-Autlán-Vallarta motorways. Puerto Vallarta International Airport is just 5 km from the hotel.
259 rooms are located on 7 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Further services include medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed or a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (for a fee) are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Parasols on the terrace are also available. For guests who wish to keep active, beach volleyball and golf are available. The fitness rooms are perfect for a comprehensive workout. There is a wellness area with a spa, a sauna and a solarium and, for an additional fee, a spa and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
The dining area includes a restaurant with air conditioning and a bar. All-inclusive can be booked. Breakfast, lunch and dinner are available. The complex offers a selection of alcoholic and non-alcoholic beverages.
Avenida De Las Garzas 136 Zona Hotelera 48333 Puerto Vallarta Jalisco
Check-in from 4:00 PM · check-out by 11:00 AM
Very Good
8791 reviewsUser: Channing P
Trip type: Couples
Amazing trip
Just came back and had the best time ever! The lobby bar staff was amazing. Pedro was our favorite along with Fatima, and Jesus. Amazing staff make this resort well worth it!!
User: Shawn H
Trip type: Family
Alexis was the best!!
Alexis made our family meals special everyday.He was so welcoming and provides outstanding service.Pay that man - he deserves a raise!Thank you Alexis!!! Lizbeth Torres, Propietario at Krystal Grand Puerto Vallarta, responded to this review Dear ShawnThan…
User: ayobbgwassup
Trip type: Solo travel
Good relaxation
I stayed at the Hacienda, which was perfect for what I was looking for. I never felt rushed to wake up early to find a spot. The Krystal side was a lot more chaotic with families. The rooftop pool on the Krystal side was quiet and had great views though. I wou…
User: Jenny T
Trip type: Family
Needs better customer service
They should have a better service for reservations to eat they don’t start reserving until 10:00 and if you try online like instructucted it doesn’t work and if your out doing an activity your doom because you can’t reserve anymore and when you ask for help th…
User: g c
Trip type: Couples
Relax at the Hacienda and the people are fantastic.
We have stayed at the Hacienda regularly since 2019. Its a great place to gather with friends for a relaxing visit and close enough to town to enjoy all the PV has to offer. What stands out are the people as they always welcome you with open arms. Special shou…
