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This hotel lies against the backdrop of the historical centre of a colonial town, just steps from the main attractions. The congress centre lies only around 5 minutes away, whilst the shopping centres and business districts are about 15 minutes away. Hermanos Serdán International Airport is 30 minutes away, and Benito Juárez International Airport of Mexico City is 2 hours from the hotel.
7 junior suites, 34 single rooms and 43 double rooms are located on 4 storeys and can be reached by lift. The reception desk is open round the clock. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, an alarm call service, a laundry service and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.
Rooms are equipped with air conditioning and individually adjustable heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.
A sun terrace is a great place to while away the hours. Leisure activities and facilities at the hotel include a gym, aerobics, a spa and a sauna or, for a fee, massage treatments. Children are well looked after in the kids' club. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371
Dining facilities include a non-smoking restaurant, a café, a bar and a pub. Catering options include bed and breakfast, half board, full board and all-inclusive. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options. For guests, alcoholic and non-alcoholic drinks are included.
The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.
Facilities
24-hour reception
Air conditioning
Bar(s)
Bicycle Cellar
Café
Car Park
Conference Room
Currency Exchange
Disability-friendly
Hotel Safe
Kids Club
Laundry Service
Lifts
Medical Assistance
Pub(s)
Restaurant(s)
Restaurant(s) with non-smoking area
Room Service
Shops
Theatre
Wifi
Hygiene
Contactless payment
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
Packaged meals
Protective equipment for employees
Protective hygiene screens
Social distancing regulations
Time interval between room bookings
Use of commercially available disinfectants
Meals
à la carte Dinner
à la carte Lunch
All inclusive
Breakfast Buffet
Continental Breakfast
Drinks Included
Evening Buffet
Full Board
Half Board
Lunch Buffet
Set menu dinner
Set menu lunch
Special Diet
Special Offers
Sport/Entertainment
Aerobics
Gym
Massage
Sauna
Sun terrace

Airport
50 km
Excellent
306
Very Good
143
Average
82
Poor
39
Terrible
48
Recent Reviews: 618
User:Barb R
Trip type:
Excellent hotel
04 Apr 2026
User:yejjgu6irw
Trip type:
Delightful hotel in a perfect location,
23 Feb 2026
User:bbazen2026
Trip type: Business
Poor guest service
27 Jan 2026
User:TravelingFamilyTrip
Trip type:
Wonderful place to stay in Puebla
27 Jan 2026
User:ViajeraVA
Trip type: Couples
Cool historic hotel in good location, poor food and service
15 Jan 2026