Novotel Mexico City Toreo

Recent Reviews: 25

• User:samanthabE2183JP

  Trip type: Business

  Great Service

  28 Jan 2026

  Thank you for the excellent service Moises! We stayed at the hotel for three weeks on business and enjoyed wonderful service. Napoleon Flores, General Manager at Novotel Mexico City Toreo, responded to this review Dear Guest,Thank you very much for your kind words. We are delighted to know that you received great service and that your three-week business stay with us was a positive experience. We truly appreciate your special recognition of Moises; we will be happy to share your compliments with him, as feedback like yours is very motivating for our team.It was a pleasure to host you, and we are glad to know that our service contributed to making your extended stay comfortable and enjoyable. We look forward to welcoming you back on your next visit and continuing to provide you with excellent service.Kind regards,

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• User:claudiotok

  Trip type: Business

  Complete business hotel

  26 Jul 2025

  This is a very nice hotel.Room is ample, cozy and very well decorated. Very comfortable and has all amenities one expects.There is a restaurant, there is a complimentary access to an outside gym, just a couple of minutes walking in the same block.The service was a bad experience. From the check-in that lacked information and instructions, how to get in the room, restaurant and gym working hour and even the complimentary entrance the gym.Traffic jam in Mexico City is very caotic so plan to move nearby.

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• User:clement_dup

  Trip type: Business

  Hotel to book only if you do business in the area

  18 May 2025

  I stayed in the Novotel for a week for business reason. Here is my feedback on my experience in this hotel. Good points:Rooms are rather big, and modern. Looks like the hotel is rather new. The breakfast hours are quite large (until 12:00 on weekends)The restaurant of the hotel is nice, but it’s not serving Mexican cuisine and the dishes are average. Points to improve:Noise from outside: there is a event place nearby, where I could not sleep until 3am until the music stopped (thankfully it was the only night)Air conditioning: it was not working in my room, it only got fixed a few days after multiple reminders to the reception staffBreakfast: there is a large choice of food but two items were unsatisfactory: 1) Orange juice was industrial and not good. 2) The pastries were limited in choice and not (always) fresh. Loyalty: If your are an All member, please note this hotel do not apply the Late Checkout benefit. Location: The hotel is located in a zone where you have nothing (no shops, no restaurants), only officies and industrial areas. You need to take a taxi to go into town.

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• User:bonniealejandra

  Trip type: Family

  Best service thanks to staff!

  12 May 2025

  My mom and I went to Mexico City for the first time ever and we have such an amazing experience! All the staff made us feel welcomed, and everyone was very informative and attentive. The housekeeper assigned for our room, Sonia provided us with care and was able to accommodate all our requests. This hotel also had the best Mexican restaurant, they had so many options. Their breakfast buffet was the best part, they had so many options served but were also able to take our orders in cases we wanted something freshly made. The restaurant employees were all so friendly and welcoming. The most friendliest were Moises and Hugo, they made sure to inform us and recommend the best dishes. Sebastian was also very delightful, he made sure to check on our table often and take our requests. We had such a wonderful experience thanks to all the staff and our housekeeper! Definitely will make sure to return and hopefully get to see them again. They had our first Mexico visit outstanding and memorable.

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• User:noxterious

  Trip type: Couples

  Disappointing Stay at Novotel Toreo, Mexico City

  24 Aug 2024

  As an experienced member of Accorplus in Asia and Accor Live Limitless globally, I had high expectations for my stay at Novotel Toreo in Mexico City. Unfortunately, my experience fell far short of what I anticipated.Check-In and Room:Check-in went smoothly, thanks to the staff member who spoke English. The Master Suite on the 11th floor was impressive with a great view, and the room itself was spacious and comfortable. However, the amenities left much to be desired. We were provided with only one set of sanitary kits for two people, no hand soap by the sink, and missing hotel slippers.Service Issues:When I requested milk or creamer for coffee, no one ever arrived with the items. Dining at "Heliana" was also disappointing. The food quality was poor, with only the burrito being somewhat decent. The orange juice was spoiled, and the complimentary tortilla chips were hard and unappetizing. Additionally, the staff at the restaurant did not speak English and were unhelpful if you didn't speak Spanish.Breakfast:Breakfast was very limited and basic, which was surprising given Novotel's midscale reputation. I expected more variety and quality from the breakfast offerings.Elevator Incident:The most distressing part of my stay was an elevator malfunction. After a day of touring, the elevator suddenly stopped, the lights went out, and I found myself trapped. This caused significant anxiety, especially as I am claustrophobic. Despite repeatedly pressing the emergency button and contacting the hotel via WhatsApp, help arrived slowly. The security team eventually had to force the doors open. The experience left me feeling shaken and in tears.Overall Impression:The lack of English-speaking staff, poor service, and the elevator incident overshadowed the few positives of the stay. While the room itself was comfortable and spacious, the overall experience was marred by these issues. I would not recommend this hotel for a peaceful vacation, and I am unlikely to return. The nearby OXXO convenience store was a small consolation, but it couldn't make up for the numerous shortcomings of this stay. Napoleon Flores, General Manager at Novotel Mexico City Toreo, responded to this review Dear Nocon, Thank you for taking the time to tell us about your experience at the Novotel Mexico City Toreo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of 1000 points will be issued to your all account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

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