Hilton Garden Inn Mexico City Polanco

31 +PHOTOS

33+ photos

Hilton Garden Inn Mexico City Polanco

Name: Hilton Garden Inn Mexico City Polanco
Address: Leon Tolstoi 22, Mexico City, mexico
Telephone: 353818882077
Rating: 4

mexico city, mexico

About Hilton Garden Inn Mexico City Polanco

location

The hotel is strategically located in the heart of the exclusive financial and commercial area of Mexico, near the forest of Chapultepec. The establishment is some 20 minutes by car from the historical centre of the city. It is also close to shopping centres and museums such as the Rufino Tamayo Museum, National Museum of Anthropology, Museum of History and the Museum of Modern Art. It is also just steps away from the beautiful ‘Paseo de la Reforma’, one of the most important avenues in Mexico City. The National Institute of Fine Arts is some 3 km away and the historical Zócalo main plaza about 20 minutes from the hotel by public transport. The city of Toluca can be reached in around 40 minutes by car and the beach in Acapulco in about a 4-hour drive.

facility

27 junior suites, 36 single rooms and 18 double rooms are located on 10 storeys and can be reached by lift. The reception desk is open round the clock. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and individually adjustable heating. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also a washing machine, an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The pool complex promises pleasant and carefree swimming. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics, massage treatments and hiking. A casino offers fun and entertainment.

meals

Dining facilities include a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. A continental breakfast and lunch are served every day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Hilton Garden Inn Mexico City Polanco

Facilities (14)

Air conditioningLobbyCurrency ExchangeConference RoomInternet accessRoom ServiceLaundry ServicePetsElevator/ LiftLaundryNewspaperParkingSmoking roomsWifi

Beauty and Spa (1)

Massage

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (1)

Reception

Family and Kids (1)

Childcare service

General Services (5)

ConciergeDoctor on callLuggage storageMultilingual StaffWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (4)

Contactless check-in/-outProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Room Facilities (3)

ShowerBathtubRoom service

Security (1)

Security Guard

Sport/Entertainment (1)

Gym

Location

Centro, Mexico City, Mexico

Leon Tolstoi 22

What's nearby

Forest900m
City Centre3km

Check-in from 3:00 PM · Check-out by 12:00 PM

Centro, Mexico City, Mexico

Leon Tolstoi 22

What's nearby

Forest900m
City Centre3km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.0

Very Good

657 reviews

Value
Rooms
Cleanliness
Service

Excellent289
Very Good185
Average99
Poor42
Terrible42

Recent Reviews: 657

User: Lurfer1
Trip type: Business
Pleasant Hotel, good location
11 Apr 2026
I stayed here for a week on a business trip. The room had recently been refurbished (in fact they were still refurbishing a couple of levels), so it was really. Ice and new. Facilities wise, they is a smallLobby bar, which wasn’t the busiest or most atmospheric when we were there but was fine, a small gym and pleasant restaurant for breakfast with a nice view to the castle. All the staff were plea… I stayed here for a week on a business trip. The room had recently been refurbished (in fact they were still refurbishing a couple of levels), so it was really. Ice and new. Facilities wise, they is a smallLobby bar, which wasn’t the busiest or most atmospheri…
User: Gisselle O
Trip type: Family
Leisure trip
15 Jan 2026
Located very close to Chapultepec and with very friendly staff. A lovely experience! Very quiet and peaceful area, even with construction. Ubicada muy cerca de Chapultepec y personal muy amable. Una linda experiencia! Zona muy tranquila y callada aún con construcción.Located very close to Chapultepec and with very friendly staff. A lovely experience! Very quiet and peaceful area, even with construction. Ubicada muy cerca de Chapultepec y personal muy amable. Una linda experiencia! Zona muy tranquila y callada aún con const…
User: Alexandra J
Trip type: Family
Decent hotel
26 Nov 2025
Okay hotel. Not super fancy but has most of the things you need. If you call asking for them to fix something, they just send the maintenance guy up without telling him what you needed, so you have to repeat yourself again. Mostly friendly staff.Okay hotel. Not super fancy but has most of the things you need. If you call asking for them to fix something, they just send the maintenance guy up without telling him what you needed, so you have to repeat yourself again. Mostly friendly staff.
User: Roving64035646520
Trip type: Friends getaway
Stay was not to Hilton standards. 0 amenities in the room.
20 Nov 2025
This was definitely not Hilton standards. Rooms were very poorly kept. No amenities. No coffee machine in room, no cups, no shampoo, no body wash. Nothing! Basic room with many many issues. First time I've been this disappointed in Hilton. I stay in Hiltons regularly so I was very surprised with its condition and lack of amenities that are basic to any hotel! Stayed in room 202 and 209.This was definitely not Hilton standards. Rooms were very poorly kept. No amenities. No coffee machine in room, no cups, no shampoo, no body wash. Nothing! Basic room with many many issues. First time I've been this disappointed in Hilton. I stay in Hiltons re…
User: jesseggarcia
Trip type: Family
No space to rest
29 Oct 2025
My spouse and I got in late from a very long trip into the city. We wanted to shower, rest, and fall asleep while watching a movie. When we walked in the room had no bathroom amenities. We called room service for the missing items. Then we notice the tv remote was missing. Again, we called room service. However, once we turned on the tv we notice there was only two channels available. The tv was a… My spouse and I got in late from a very long trip into the city. We wanted to shower, rest, and fall asleep while watching a movie. When we walked in the room had no bathroom amenities. We called room service for the missing items. Then we notice the tv remote…

Deals newsletter

Deals and travel inspiration

Weekly in your inbox — handpicked package deals and price drops before they sell out.

Our Privacy Policy

What our customers say

Trustpilot