33 +PHOTOS
35+ photos
This hotel is located in Mexico City.
Torcuato Tasso, 325
Check-in from 15:00:00 · Check-out by 12:00:00
Torcuato Tasso, 325
Check-in from 15:00:00 · Check-out by 12:00:00
Average
38 reviewsUser: Traveler06039680608
Trip type: Business
Bad.
Since April 24th I'm staying, I'm requesting my invoice, which to this day, May 6th, I'm not sent, daily I'm told that tomorrow, that afternoon, I've wasted a lot of time in calling for an invoice to be sent and not delivered. regrettable that they do not fulfill their obligations and affect the customer Originally submitted in Spanish on www.tripadvisor.com.mx. View originals.Since April 24th I'm staying, I'm requesting my invoice, which to this day, May 6th, I'm not sent, daily I'm told that tomorrow, that afternoon, I've wasted a lot of time in calling for an invoice to be sent and not delivered. regrettable that they do not fulf…
User: soulfitrevolution
Trip type: Solo travel
Worst hotel ever dont stay here!!
Unacceptable ExperienceI rarely leave negative reviews, but my experience at L’Heritage in Mexico City was the worst I have ever had while traveling.Upon arrival, I was informed that the property had no running water and they could not provide any timeframe for when it would be restored. This alone makes the property uninhabitable. Access to water is a basic necessity, yet they were still operatin… Unacceptable ExperienceI rarely leave negative reviews, but my experience at L’Heritage in Mexico City was the worst I have ever had while traveling.Upon arrival, I was informed that the property had no running water and they could not provide any timeframe fo…
User: Gustavo S
Trip type: Business
Terrible experience – would not recommend / Pésima experiencia – no lo recomiendo
I stayed at Close To You By Residence L’Heritage BlueBay and my experience was far below what was promised and what you would expect from a hotel under this brand.When booking, I was assured that the room would have air conditioning, access to a business center, and breakfast included on-site. I was also told that if I needed to leave earlier, I would be refunded for the unused nights. None of thi… I stayed at Close To You By Residence L’Heritage BlueBay and my experience was far below what was promised and what you would expect from a hotel under this brand.When booking, I was assured that the room would have air conditioning, access to a business cente…
User: SoBeDude
Trip type: Couples
Just good location… Avoid
Two stars for the location. Everything goes downhill from it. Awful service, which is rare in Mexico. Towels with holes and coming apart. Stained sheets. One awful pillow per person, and even if you ask they don’t have any extras. Bring your own toiletries or suffer the consequences. They don’t even have hair dryers. Bare minimum accommodations. At least the place is somehow clean but I would neve… Two stars for the location. Everything goes downhill from it. Awful service, which is rare in Mexico. Towels with holes and coming apart. Stained sheets. One awful pillow per person, and even if you ask they don’t have any extras. Bring your own toiletries or…
User: tonyguerram
Buyer Beware, Horrible service and lack of professionalism
So it's F1 race weekend in Mexico City. I arrive early Saturday before the rest of my party after making these reservations months before. Trying to look for the address when I finally arrive at an "under construction" lobby. I walk through a hall and a young guy there, listening to a guest complaining. They were saying that it could not be possible to be in a hotel with workers banging on their w… So it's F1 race weekend in Mexico City. I arrive early Saturday before the rest of my party after making these reservations months before. Trying to look for the address when I finally arrive at an "under construction" lobby. I walk through a hall and a young…
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