Hotel Santiago

Recent Reviews: 133

• User: pizzalady5665

  Trip type: Friends getaway

  Hip, personable, helpful

  06 Aug 2022

  We had a great time here! The cooking class was first rate! It was so good we decided to stay here! The food was fresh, and locally sourced, excellent drinks, large rooms, wonderful pool. It was fun to come back and see our hotel friends that worked here. Rodrigo and Mario were top rate! They helped us plan the next days outing and choose places to eat. 100 percent I will be back. This is a well s… Read moreWe had a great time here! The cooking class was first rate! It was so good we decided to stay here! The food was fresh, and locally sourced, excellent drinks, large rooms, wonderful pool. It was fun to come back and see our hotel friends that worked here. Rodr… Read more

• User: andrealangova

  Trip type: Friends getaway

  Very basic

  09 Jan 2020

  Don't be fooled by nice Pictures. The hotel is really old and rusty. Rooms are Tiny and old, bathrooms moldy. We stayed on the ground floor and none of our rooms had Windows. The only advantage it the location really close to the city center.Breakfast is self service, only toast and Jam, maybe some cereals.Don't be fooled by nice Pictures. The hotel is really old and rusty. Rooms are Tiny and old, bathrooms moldy. We stayed on the ground floor and none of our rooms had Windows. The only advantage it the location really close to the city center.Breakfast is self… Read more

• User: juliabS5237IY

  Trip type: Couples

  Horrible room....

  01 Jan 2020

  We had a room at ground floor.No windows, dirty duvet, very high humidity, moule on the walls which is covered with paint and smells unpleasant ...As if that were not enough the room is poorly soundproofed - why directly situated to the breakfast area of the hotel.We booked the room for 3 nights but just decided to leave this place after 1 minute we walked in to this room.No chance for refunds, re… Read moreWe had a room at ground floor.No windows, dirty duvet, very high humidity, moule on the walls which is covered with paint and smells unpleasant ...As if that were not enough the room is poorly soundproofed - why directly situated to the breakfast area of the h… Read more

• User: dvasconcellos

  Avoid at all costs

  30 Dec 2019

  The only good thing I have to say about this place is the location. Now, let's jump into the problems, which aren't few. 1. The credit card machine wasn't working when I arrived, so they asked me to pay in cash. However, that'd be almost all the cash I had for my stay.2. You can't call that a breakfast. They offer coffee (which takes 30 min to make), slices of bread with butter, and cereal.3. The… Read moreThe only good thing I have to say about this place is the location. Now, let's jump into the problems, which aren't few. 1. The credit card machine wasn't working when I arrived, so they asked me to pay in cash. However, that'd be almost all the cash I had for… Read more

• User: tamara_maus

  Trip type: Couples

  HORROR STAY IN THIS HOTEL

  16 Sep 2019

  HORROR HOTEL IN MERIDA!! DONT GO!!This hotel is any guest‘s nightmare. The stuff is very unprofessional and just not trained at all. It feels like random people just start working there without having any knowledge in hospitality. Upon arrival we realised that our room was very dirty and mouldy. There was even fresh and wet toothpaste on the blanket. I told the lady at the desk, who offered me an… Read moreHORROR HOTEL IN MERIDA!! DONT GO!!This hotel is any guest‘s nightmare. The stuff is very unprofessional and just not trained at all. It feels like random people just start working there without having any knowledge in hospitality. Upon arrival we realised that… Read more