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This luxury hotel is situated directly on the Paseo Montejo, in the leisure area of Merida. Within a few minutes walk, guests will reach the centre with its various pubs, restaurants and lively nightlife. Links to the public transport network can be found directly outside the hotel.
The hotel has 350 rooms, including 99 single rooms and 157 double rooms, which are located on 5 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Children can enjoy the playground. Parking facilities available to guests include a garage and a car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service (for a fee), a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning ensures that rooms maintain just the right temperature. A balcony or terrace is among the standard features in the rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.
The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371
Various dining options are available, including a dining room, a café and a bar. Warm hospitality and a cosy atmosphere await guests in 2 non-smoking restaurants. Catering options include half board and full board. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.
Facilities
24-hour reception
Air conditioning
Bar(s)
Café
Car Park
Conference Room
Currency Exchange
Disability-friendly
Garage
Hotel Safe
Kids Club
Laundry Facilities
Laundry Service
Lifts
Medical Assistance
Pets
Playground
Restaurant(s)
Restaurant(s) with non-smoking area
Room Service
Shops
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Contactless room service
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
Housekeeping only upon request
Hygiene training for staff
Mandatory mask-wearing
Medical teleconsultation
No high-touch furnishings
No high-touch furnishings in public areas
Packaged meals
Protective equipment for employees
Protective equipment for guests
Protective hygiene screens
Protective masks for guests
Sanitiser dispenser
Social distancing regulations
Time interval between room bookings
Use of commercially available disinfectants
Meals
Breakfast Buffet
Full Board
Half Board
Special Diet
Special Offers
Sport/Entertainment
Aerobics
Children's Entertainment
Entertainment Programme
Gym
Jacuzzi
Massage
Number of Pools
Outdoor Pool(s)
Sauna
Steam bath
Sun loungers
Sun terrace
Tennis

Centre
7 km
Beach
57 km
Excellent
1417
Very Good
681
Average
191
Poor
67
Terrible
69
Recent Reviews: 2425
User:Shelbyplace
Trip type: Business
Upscale hotel, great rooms and service, food not as good
26 Jun 2026
User:RedShoes_and_Bacon
Trip type: Friends getaway
Nonpareil in Merida
26 Jun 2026
User:Luciano P
Trip type: Couples
First time in Merida: So lucky with this hotel!!!
26 Jun 2026
User:Hsmx
Trip type: Couples
Rooms need some TLC
26 Jun 2026
User:DaGama80
Trip type: Business
Strongly to be avoided
26 Jun 2026