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This family-friendly resort is situated right on the beach at Playa el Palmar, close to the Ixtapa Marina. The centre of Zihuatanejo lies just 1 km from the accommodation.
The holiday village has 20 junior suites, 285 single rooms and 285 double rooms, which are located on 11 storeys and are reachable by 2 lifts. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the complex include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Travellers with bicycles can make use of the on-site bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine. 3 conference rooms are available for lectures, presentations and meetings.
Rooms are equipped with air conditioning and central heating. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, a games console and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. Slippers are included. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The holiday village has family rooms and non-smoking rooms.
Guests can strike that perfect balance between exercise and relaxation in one of the 3 outdoor pools. The freshwater pool complex (in part heated) also includes a children's swimming area. The pool area also includes a hot tub, a waterslide and a pool bar. Sun loungers and parasols are available on the sun terrace. The wide range of activities offered at the complex ensures that there is something new to do every day, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball and golf. A number of sports are available, including water sports such as canoeing, water aerobics and aquafit. For a fee, guests can also enjoy windsurfing, jet skiing, sailing, snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, yoga and aerobics. There is a wellness area with a spa and a beauty salon and, for an additional fee, a sauna, a steam bath and massage treatments. Additional leisure activities include an entertainment programme, a kids' club, live music, a dance club and a nightclub. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371
Dining facilities include a café and a bar. Delicious specialities await guests in 6 non-smoking, air-conditioned restaurants. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. Breakfast, lunch and dinner are available. Diet meals and children's meals can be prepared on request. The complex also offers special catering options.
The following credit cards are accepted: American Express, VISA and MasterCard.
Facilities
24-hour check-in
24-hour reception
Air conditioning
Bar(s)
Bicycle Cellar
Café
Car Park
Conference Room
Currency Exchange
Disability-friendly
Games room
Hairdresser
Hotel Safe
Kids Club
Laundry Facilities
Laundry Service
Lifts
Medical Assistance
Newspaper kiosk
Nightclub
Playground
Restaurant(s)
Restaurant(s) with non-smoking area
Room Service
Shops
Theatre
Waterslide
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
Housekeeping only upon request
Hygiene training for staff
Medical teleconsultation
No high-touch furnishings
No high-touch furnishings in public areas
Protective equipment for employees
Protective hygiene screens
Protective masks for guests
Sanitiser dispenser
Social distancing regulations
Use of commercially available disinfectants
Meals
All inclusive
Special Diet
Special Offers
Sport/Entertainment
Aerobics
Aqua aerobics
Beach Volleyball
Bocce
Canoe
Children's Entertainment
Children's Pool
Cycling/Mountain Biking
Diving
Entertainment Programme
Golf
Gym
Heated Pool(s)
Jacuzzi
Jet Skiing
Massage
Number of Pools
Outdoor Pool(s)
Parasols
Sailing
Sauna
Steam bath
Sun loungers
Sun terrace
Swimming Pool
Table Tennis
Tennis
Windsurfing

Tourist Centre
100 m
City Centre
1 km
Excellent
5026
Very Good
1393
Average
619
Poor
256
Terrible
223
Recent Reviews: 7517
User:StacyS1385
Trip type: Couples
Beautiful!
26 Jun 2026
User:Stephanie S
Trip type: Couples
Relaxing and enjoyable
26 Jun 2026
User:Omar R
Trip type: Family
Overall had a great stay. Staff were friendly and extremely friendly. Roberto M. At the sunscape lounge was always great
26 Jun 2026
User:Taylor W
Trip type: Family
Book this hotel now!
26 Jun 2026
User:V F
Trip type: Friends getaway
Beautiful beach challenging surf
26 Jun 2026