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Hard Rock Hotel Guadalajara

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Hard Rock Hotel Guadalajara

locationZapopan, Guadalajara & Vicinity

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About Hard Rock Hotel GuadalajaraAbout Hard Rock Hotel Guadalajara

Location

This hotel warmly welcomes guests in Zapopan.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi are provided as well. A hairdryer and bathrobes are provided in the bathrooms, which include a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the hotel offers golf. Guests can enjoy a wide range of indoor sports, including a gym, yoga, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and a solarium. An entertainment programme and live music are also options for entertainment. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hard Rock Hotel Guadalajara Amenities at Hard Rock Hotel Guadalajara

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Beach

321 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1398

Very Good

182

Average

153

Poor

98

Terrible

98

Recent Reviews: 1929

  • User:734augustat

    Trip type: Business

    Great!!

    rating17 Jun 2026

    Great experience at the B.I.T.S rooftop bar - Nelson was incredibly welcoming and excellent service! Asistente de Dieccion , Propietario at Hard Rock Hotel Guadalajara, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.We're delighted to hear that you enjoyed the friendliness of our staff. Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Best regards,

  • User:Fernando C

    Trip type: Family

    LACK OF SIMPLE SERVICES IN THE HOTEL

    rating28 May 2026

    The facilities are great in general but I had two bad experiences:1) The hotel doesn´t have computers in its bussiness center and every hotel have them!! even if is a hotel of less category!!I really need to use a pc and the staff refused to get one for me.2) They are not able to make the invoice at the moment of your check out (or at least that was they told me), you have to send and email with your data afterwards, but every hotel have this possibility!! Asistente de Dieccion , Propietario at Hard Rock Hotel Guadalajara, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are disappointed to know that you were unhappy with your experience, we apologize for the inconveniences you had during your stay, especially in the business center and regarding to the billing.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. We look forward to the opportunity to welcome you back and provide you with an improved stay,Warm regards,

  • User:Shay A

    Trip type: Friends getaway

    Alejandra Nieto and Zahara are the best ever

    rating26 May 2026

    I got hotels. I stayed in 17 hotels in Gro herself, but I gravitate back towards the Hard Rock Guadalajara because some people including folks like Alejandra Nieto sup of the frontdesk and Zahara and Gabriel, Ivan and Gustavo and the rest and they’re all amazing people and I tell you right now there’s no better customer service in the world in this place. I’ve been everywhere in the world so please please keep that up and don’t let customers suffer for bad policy. Your folks are the best people I’ve ever experienced in customer service and hospitality do you wanna talk about it? We’ll talk about it. Asistente de Dieccion , Propietario at Hard Rock Hotel Guadalajara, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to provide unparalleled service to all of you our valued guests, and we are delighted to hear that you were satisfied with your experience.We look forward to the opportunity to welcome you back,Warm regards,

  • User:Carlos M

    Trip type: Business

    Pleasure side of business trip

    rating11 May 2026

    Great atmosphere and view. Recommend! Asistente de Dieccion , Propietario at Hard Rock Hotel Guadalajara, responded to this review Dear Carlos,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.We are pleased that you have enjoyed our services. Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back,Best regards,

  • User:Cristina L

    Trip type: Family

    Bitts staff are an example of great service

    rating04 May 2026

    Nelson and Alfonso at Bitts (pool area) were absolutely AMAZING they are extremely attentive and friendly. Food was really good, specifically the fries! I would be back to this hotel based solely on my experience with the pool area staff! Asistente de Dieccion , Propietario at Hard Rock Hotel Guadalajara, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.We're delighted to hear that you enjoyed the friendliness of our staff. Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Best regards,

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