El Cozumeleno Beach Resort

Recent Reviews: 7902

• User: An T

  Trip type: Couples

  Terrible smelly, bad odor rooms beware

  26 Apr 2026

  This was a terrible experience. Started with a front desk agent named Martha she was extremely rude, giving dirty sarcastic looks and remarks. Alot of guests agreed she was a very rude person and her character (Martha's ) has been like this rude with dirty looks for years according to guests who went regularly. The rooms smelled so bad we had to switch rooms thinking the other room would not stink… Read moreThis was a terrible experience. Started with a front desk agent named Martha she was extremely rude, giving dirty sarcastic looks and remarks. Alot of guests agreed she was a very rude person and her character (Martha's ) has been like this rude with dirty loo… Read more

• User: ineedasol

  Trip type: Family

  Great stay

  18 Apr 2026

  We stayed here after Christmas and through new year. This was our 4th stay here so we know what to expect. We had a room in the north tower. Our room was clean and comfortable. Our shower had hot water and good pressure. Communication could improve. I was in line for dinner reservations with several other people one morning. Once the guy came out at 8 he informed everyone that there was no dinner… Read moreWe stayed here after Christmas and through new year. This was our 4th stay here so we know what to expect. We had a room in the north tower. Our room was clean and comfortable. Our shower had hot water and good pressure. Communication could improve. I was in l… Read more

• User: SteveNMichigan

  Trip type: Solo travel

  You can do better

  17 Apr 2026

  Looking for new resort to work remotely from. Seen the ads many times . Booked for the beginning to march. Got to resort about 10-12 people in single line to check in one girl working the desk. Other workers we're behind desk but they didn't offer to help. When booking I asked for a room with wifi/internet she told me no problem . Get to room - none. Went to lobby to use wifi it worked most of the… Read moreLooking for new resort to work remotely from. Seen the ads many times . Booked for the beginning to march. Got to resort about 10-12 people in single line to check in one girl working the desk. Other workers we're behind desk but they didn't offer to help. Whe… Read more

• User: Donna L

  Trip type: Family

  Look at other options

  15 Apr 2026

  Food was terrible ! Check in took more than 2 hours. Front Desk does not work to accomodate you. zero entertainment! Rooms are outdated and dirty walls, doors, water wear in room- mold in shower, paint falling off. Small double beds. Downtown to deal for excursions and save tons. Bring your soap, shampoo. bring your towel, if you sign to borrow towel and don't give back a card- someone stole mine… Read moreFood was terrible ! Check in took more than 2 hours. Front Desk does not work to accomodate you. zero entertainment! Rooms are outdated and dirty walls, doors, water wear in room- mold in shower, paint falling off. Small double beds. Downtown to deal for excur… Read more

• User: supergirlteacher

  Trip type: Friends getaway

  Pleasantly Surprised

  11 Apr 2026

  I went into this trip with zero expectations. It was a pivot from a cancelled Cuba trip and, after having ready so many terrible reviews, I was sceptical. Needless to say, I was pleasantly surprised when we got there. Hotel was clean and well kept. Our room was huge and always well taken care of. Bed was firm but comfortable. They cleaned the pools every morning. Food was great and plentiful. We n… Read moreI went into this trip with zero expectations. It was a pivot from a cancelled Cuba trip and, after having ready so many terrible reviews, I was sceptical. Needless to say, I was pleasantly surprised when we got there. Hotel was clean and well kept. Our room wa… Read more