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Cozumel Palace
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About Cozumel Palace
This charming apartment hotel is located at the heart of Cozumel Island, on the wonderful Caribbean Ocean, close to the famous Palancar Reef. Links to the public transport network lie in front of the hotel
175 rooms and 14 apartments are located on 5 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.
There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the resort ensures that there is something new to do every day, including cycling/mountain biking, bocce, basketball, golf and fishing. Water sports enthusiasts can enjoy sailing, snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, darts and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a beauty salon and massage treatments. An entertainment programme and a kids' club are also options for entertainment.
Dining facilities include a non-smoking restaurant, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals. Alcoholic beverages are available.
The resort accepts the following credit cards: American Express, VISA and MasterCard.
Amenities at Cozumel Palace
Facilities
Air conditioning
Bar(s)
Bicycle Hire
Café
Car Park
Conference Room
Currency Exchange
Disability-friendly
Games room
Garage
Hairdresser
Hotel Safe
Kids Club
Laundry Facilities
Laundry Service
Lifts
Medical Assistance
Playground
Restaurant(s)
Restaurant(s) with non-smoking area
Room Service
Shops
Small supermarket
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Contactless room service
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
Medical teleconsultation
No high-touch furnishings
No high-touch furnishings in public areas
Packaged meals
Protective equipment for employees
Protective equipment for guests
Protective hygiene screens
Protective masks for guests
Social distancing regulations
Time interval between room bookings
Use of commercially available disinfectants
Meals
All inclusive
Breakfast Buffet
Continental Breakfast
Sport/Entertainment
Aerobics
Basketball
Bocce
Children's Pool
Darts
Diving
Golf
Gym
Indoor Pool
Jacuzzi
Massage
Number of Pools
Outdoor Pool(s)
Parasols
Sailing
Sauna
Sun loungers
Sun terrace
Swimming Pool
Table Tennis
Location

Around this property:
Beach
1 km
Centre
2 km
User Rating & Reviews
Excellent
4384
Very Good
799
Average
219
Poor
92
Terrible
80
Recent Reviews: 5574
User:matthewsT2756RN
Trip type:
Nice Place. App Sucks. You May Starve.
21 Dec 2025
User:LWhitch
Trip type:
Cozumel Palace-Highly Recommended
21 Dec 2025
User:Getaway65631517748
Trip type:
MOMO team was fabulous!
20 Dec 2025
User:Mark D
Trip type:
Excellent Resort
20 Dec 2025