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Krystal Urban Ciudad Juarez Hotel

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Krystal Urban Ciudad Juarez Hotel

locationCiudad Juarez, Ciudad Juarez

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About Krystal Urban Ciudad Juarez HotelAbout Krystal Urban Ciudad Juarez Hotel

Location

This hotel is located in the 'golden triangle' of the American Consulate, only a few steps from the city's Central Park. Guests have easy access to entertainment centres and it is 7 km from Juarez Industrial Park, 8 km from Antonio J. Bermudez Industrial Park and 15 km of the centre of the city. The hotel offers a transport shuttle to take guests free of charge to their destination within a radius of 10 km of the hotel. It lies just 10 km from Juarez International Airport.

Facility

The hotel has 4 junior suites, 72 single rooms and 44 double rooms, which are located on 4 storeys and are reachable by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, individually adjustable heating and a fan ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Other amenities available include an ironing set and a tumble dryer. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The freshwater pool complex guarantees comfortable swimming with its indoor area and pleasantly heated water. The hot tub in the pool area promises pure relaxation. After an eventful day, guests can work out and recharge in the gym. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a restaurant with air conditioning, a breakfast room, a café and a bar. Catering options include bed and breakfast, half board and full board. A continental breakfast buffet guarantees a great start to the day. For dinner, guests can order à la carte.

Payment

The hotel accepts the following credit cards: American Express and MasterCard.

Amenities at Krystal Urban Ciudad Juarez Hotel Amenities at Krystal Urban Ciudad Juarez Hotel

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

    • -

      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Dinner

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

    • -

      Number of Pools

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      Swimming Pool

LocationLocation

Map preview

Around this property:

Tourist Centre

246 m

Beach

600 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

210

Very Good

57

Average

36

Poor

18

Terrible

22

Recent Reviews: 343

  • User:Andres R

    Trip type: Family

    Juarez26'

    rating02 Mar 2026

    Excellent service.I will most definately recommend to family and friends for future reference. Krystal Urban Ciudad Juarez, Director General at Krystal Urban Ciudad Juarez, responded to this review Estimado Juarez26´Muchas gracias por sus tan amables palabras. Nos llena de satisfacción saber que recibió un excelente servicio y que considera recomendarnos a sus familiares y amigos; no hay mayor reconocimiento para nosotros.Será un verdadero placer recibirle nuevamente en futuras visitas y continuar superando sus expectativas.Atentamente,El equipo Krystal Urban Ciudad Juárez.Dear Juarez26´Thank you very much for your kind words. We are truly pleased to know that you experienced excellent service and that you would recommend us to your family and friends—there is no greater compliment for us.It will be a pleasure to welcome you back on your future visits and continue exceeding your expectations.

  • User:Ed S

    Trip type: Solo travel

    Front desk alan was very helpfull also the person in charge who helped me in my interview

    rating10 Sept 2025

    I was ther for an interview my name edgar salazarAnd i did like the attention The atmosfere was good and cleanEven at the lobby you can feel yourself very welcome Krystal Urban Ciudad Juarez, Director General at Krystal Urban Ciudad Juarez, responded to this review Thank you so much for your kind words, Edgar! We're very glad to hear that you felt welcomed and well taken care of during your visit. Alan and the rest of our team will be happy to know they made a positive impression. We truly appreciate your feedback and wish you the best in your interview process!

  • User:Elsa M

    Trip type: Family

    I feel like at home

    rating14 Jul 2024

    Very confortable clean exactly what i was looking for my kids enjoy the pool everything is always clean the housekeeping lady is very friendly she does an awesome job i give her a 10/10 awesome thank you for everything this hotel has a great customer service Krystal Urban Ciudad Juarez, Director General at Krystal Urban Ciudad Juarez, responded to this review Good morning Mr. ElsamC5348XQWe appreciate your review, we are happy to know that you enjoyed your stay with your family and that the pool was a key plus point for your stay.We hope to see you soonThanks for your preference!

  • User:DarielJay

    Trip type: Business

    Comfy stay and very accommodating

    rating19 Oct 2023

    Stayed for 2 weeks for business and the stay was pleasant.Super helpful front desk reception with Carlos and Jacqueline always pleasant to talk to and recognize us when we need help.Overall, comfortable stay with wide rooms and good breakfast selection in the morning. Krystal Urban Ciudad Juarez, Director General at Krystal Urban Ciudad Juarez, responded to this review Estimado Sr. Dariel.Agrediéndole que su experiencia durante su estadía haya sido agradable. Esperamos verle pronto para que su próxima visita sea tan agradable como la previa. Que tenga un excelente día.

  • User:Timp3350

    Trip type: Business

    Good experience

    rating19 Oct 2023

    I had a really good experience at the Krystal Urban hotel. One receptionist by the name of Carlos was really polite and super helpful. Definitely would recommend. It was my second time staying at this hotel. Krystal Urban Ciudad Juarez, Director General at Krystal Urban Ciudad Juarez, responded to this review Dear Mr. Timp.We are glad that your experience was pleasant and the best, that our staff treated you well, it makes us feel proud that the needs of our guests are attended to in the best way. We hope to see you soon.Have a great day.

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