Hotel Villa Mercedes Palenque

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97+ photos

Hotel Villa Mercedes Palenque

Name: Hotel Villa Mercedes Palenque
Address: Km 2.9 Carretera Palenque-Ruinas, Chiapas, mexico
Telephone: 353818882077
Rating: 3.9

chiapas, mexico

About Hotel Villa Mercedes Palenque

location

The hotel is situated in 3-hectare grounds, one and a half hours from Villahermosa and just 2 km from the ruins of Palenque.

facility

The hotel has a lift and features 92 rooms and 2 suites. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A business centre with fax machine and projector is available.

rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Further amenities include an ironing set and a trouser press. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. Hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A sun terrace, sun loungers, and parasols are available. There are many ways to relax or stay active hotel, including cycling/mountain biking, a gym, aerobics, a spa, a sauna, a steam bath and massage treatments.

meals

Dining facilities include a restaurant with air conditioning, a café and a bar. A fortifying breakfast is served daily.

Amenities at Hotel Villa Mercedes Palenque

Facilities (11)

Air conditioningLobbyShopsConference RoomInternet accessRoom ServiceIroning servicesLaundryParkingSmoking roomsWifi

Beauty and Spa (2)

MassageSpa

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (3)

Outdoor FurnitureReceptionSun Deck

Family and Kids (1)

Childcare service

General Services (6)

ConciergeDoctor on callLuggage storageMultilingual StaffWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (4)

Contactless check-in/-outProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Room Facilities (7)

ShowerBathtubHairdryerTVMosquito NetRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Shopping (1)

Souvenir shop

Sport/Entertainment (4)

Outdoor Pool(s)Swimming PoolGymEvents

Transfers (1)

Airport Transfers

Location

Palenque, Chiapas, Mexico

Km 2.9 Carretera Palenque-Ruinas

Nearest airport4.5km

City centre10km

What's nearby

Nearest airport4.5km
City centre10km

Check-in from 3:00 PM · Check-out by 12:00 PM

Palenque, Chiapas, Mexico

Km 2.9 Carretera Palenque-Ruinas

Nearest airport4.5km

City centre10km

What's nearby

Nearest airport4.5km
City centre10km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

3.9

Good

847 reviews

Value
Rooms
Cleanliness
Service

Excellent295
Very Good310
Average154
Poor49
Terrible39

Recent Reviews: 847

User: Jose M
Trip type: Family
Peaceful experience
24 May 2026
Amazing Hotel, amazing Staff, and beautiful vibe. Giovanni was my waiter for dinner and breakfast and was very accommodating and attentive, provided local recommendations to visit and activities to do. Jonathan Cordero, Sales at Hotel Villa Mercedes Palenque, responded to this review Good afternoonDear Jose BIt was a true pleasure for all of us that you chose us for your stay, and we sincerel… Amazing Hotel, amazing Staff, and beautiful vibe. Giovanni was my waiter for dinner and breakfast and was very accommodating and attentive, provided local recommendations to visit and activities to do. Jonathan Cordero, Sales at Hotel Villa Mercedes Palenqu…
User: vincenzosZ8447NR
Trip type: Family
Magnifica experienca
21 May 2026
This is a magic place, with nature, animals, Flowers and amazing landscapes. The people that works here are all kind and very nice especially JOSUE that is the most lovely Mexican that I’ve ever met ???????????? Jonathan Cordero, Sales at Hotel Villa Mercedes Palenque, responded to this review Good afternoonDear Vincenzo SIt was a true pleasure for all of us that you chose us for your stay, a… This is a magic place, with nature, animals, Flowers and amazing landscapes. The people that works here are all kind and very nice especially JOSUE that is the most lovely Mexican that I’ve ever met ???????????? Jonathan Cordero, Sales at Hotel Villa Merced…
User: beijingduck
Trip type: Solo travel
Relaxing and green
30 Jan 2026
This hotel is located halfway between Palenque town and the famous ruins. The quiet and comfortable rooms are situated in thatched bungalows in beautifully landscaped gardens. There is a nice swimming pool. The wifi signal is sometimes problematic. The food in the restaurant is acceptable. A relaxing place to spend a few nights. Francisco Cruz, Ventas at Hotel Villa Mercedes Palenque, responded… This hotel is located halfway between Palenque town and the famous ruins. The quiet and comfortable rooms are situated in thatched bungalows in beautifully landscaped gardens. There is a nice swimming pool. The wifi signal is sometimes problematic. The food in…
User: Ramadama
Trip type: Family
Nice pool
06 Nov 2025
This was a nice comfortable hotel. The whole resort was very cleanEverything worked in the room including the shower. The bed was very comfortable. The room was a little vintage but well maintained. It may even add a little charm to the resort. The pool is large and very clean. Francisco Cruz, Sales at Hotel Villa Mercedes Palenque, responded to this review Dear Ramadama,It was a pleasure to… This was a nice comfortable hotel. The whole resort was very cleanEverything worked in the room including the shower. The bed was very comfortable. The room was a little vintage but well maintained. It may even add a little charm to the resort. The pool is lar…
User: Karen V
Trip type: Friends getaway
Unique hotel within walking distance from Palenque pyramids
17 Aug 2025
This hotel is within walking distance of the archaeological zone of Palenque. It offers a swimming pool, a gym, and the ancient experience of a temazcal. Surrounded by nature, you can wander freely and feel far from a typical hotel stay. At the same time, the rooms are equipped with air conditioning—an essential comfort in this town.Cons: The hotel only offers a breakfast buffet, which can feel ex… This hotel is within walking distance of the archaeological zone of Palenque. It offers a swimming pool, a gym, and the ancient experience of a temazcal. Surrounded by nature, you can wander freely and feel far from a typical hotel stay. At the same time, the…

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