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The comfortable beach hotel is located in the tourist area of Cancún, only a few minutes walk from the resort centre. The inviting beach that lies by the turquoise blue sea is just as close to the hotel. A stop for public transport is situated only 100 m from the hotel. Nearby are diverse shops, countless restaurants, bars, pubs, cafés and entertainment venues.
487 suites are located on 6 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a fax machine.
Rooms are equipped with air conditioning, adjustable central heating and a fan. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, an alarm clock and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The resort has family rooms, non-smoking rooms and smoking rooms.
Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the resort ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball, crazy golf, golf and paddle tennis. Water sports available at the resort include windsurfing, jet skiing, kayaking, snorkelling, diving and aquafit. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, squash, yoga and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club and a dance club.
Dining facilities include a restaurant with air conditioning, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include full board and all-inclusive. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Gluten-free meals and vegetarian dishes can be prepared on request. The resort also offers snacks. The show cooking is a particularly special attraction. The resort offers a selection of alcoholic and non-alcoholic beverages.
Zona Hotelera
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
17908 reviewsUser: Nate W
A decent option for a budget all inclusive
You will get what you pay for. It is an option and there are some pluses for family travel. The pool was small but fun, there is a small but decent fitness center. Drinks were good, menus were varied enough and there was mostly not a wait to eat at them outsid…
User: Ida P
Better than expected
Great place for a family stay. Was worried due to reviews I had read but turned out better than expected. Since the beginning we were greeted with smiles. Plenty of things to do and eat throughout the day. Our room was the oceanfront view, room was big only ne…
User: Michael L
Trip type: Family
You get what you paid for.
Friendly staff, multiple restaurants and beautiful beech. Most importantly, reasonably priced all inclusive package.Aged rooms and limited menu options. Food quality is average or below average, and quality is not consistent.Their price reflects the quality, y…
User: Justyn D
Hyatt better take some notes from prior owners
I have been going to this resort since 2010 and taking my daughter every year since 2020. Prior to this visit, I never bad any complaints whatsoever. However, this time since Hyatt has bought this property, there was noticeably negative impacts. The first room…
User: Daniel L
Average at best
Just average as far as all inclusive goes. Building was a little dated and not much to do. Probably wouldn't do it again, beach full of seaweed and just average all around. Sunscape Cancun, Owner at Sunscape Cancun Resort & Spa, responded to this review…
