


154+ photos
The comfortable beach hotel is located in the tourist area of Cancún, only a few minutes walk from the resort centre. The inviting beach that lies by the turquoise blue sea is just as close to the hotel. A stop for public transport is situated only 100 m from the hotel. Nearby are diverse shops, countless restaurants, bars, pubs, cafés and entertainment venues.

Zona Hotelera
Check-in from 3:00 PM · Check-out by 12:00 PM

Zona Hotelera
Check-in from 3:00 PM · Check-out by 12:00 PM
Very Good
17908 reviewsUser: Nate W
A decent option for a budget all inclusive
You will get what you pay for. It is an option and there are some pluses for family travel. The pool was small but fun, there is a small but decent fitness center. Drinks were good, menus were varied enough and there was mostly not a wait to eat at them outside of days when a large influx of people arrived or the weather was poor and everyone was inside. Beware if stay by rooms in the 2800 section… You will get what you pay for. It is an option and there are some pluses for family travel. The pool was small but fun, there is a small but decent fitness center. Drinks were good, menus were varied enough and there was mostly not a wait to eat at them outsid…
User: Ida P
Better than expected
Great place for a family stay. Was worried due to reviews I had read but turned out better than expected. Since the beginning we were greeted with smiles. Plenty of things to do and eat throughout the day. Our room was the oceanfront view, room was big only needs the shower area to be updated. The floors are tile therefore slippery. Other than that the room was cold and cleaned everyday. 6th floor… Great place for a family stay. Was worried due to reviews I had read but turned out better than expected. Since the beginning we were greeted with smiles. Plenty of things to do and eat throughout the day. Our room was the oceanfront view, room was big only ne…
User: Michael L
Trip type: Family
You get what you paid for.
Friendly staff, multiple restaurants and beautiful beech. Most importantly, reasonably priced all inclusive package.Aged rooms and limited menu options. Food quality is average or below average, and quality is not consistent.Their price reflects the quality, you get what you paid for. Sunscape Cancun, Owner at Sunscape Cancun Resort & Spa, responded to this review Dear MichaelThank you so… Friendly staff, multiple restaurants and beautiful beech. Most importantly, reasonably priced all inclusive package.Aged rooms and limited menu options. Food quality is average or below average, and quality is not consistent.Their price reflects the quality, y…
User: Justyn D
Hyatt better take some notes from prior owners
I have been going to this resort since 2010 and taking my daughter every year since 2020. Prior to this visit, I never bad any complaints whatsoever. However, this time since Hyatt has bought this property, there was noticeably negative impacts. The first room we checked into was full of ants, including in the bedding. We were immediately moved to another room. At first, I didn't see any ants but… I have been going to this resort since 2010 and taking my daughter every year since 2020. Prior to this visit, I never bad any complaints whatsoever. However, this time since Hyatt has bought this property, there was noticeably negative impacts. The first room…
User: Daniel L
Average at best
Just average as far as all inclusive goes. Building was a little dated and not much to do. Probably wouldn't do it again, beach full of seaweed and just average all around. Sunscape Cancun, Owner at Sunscape Cancun Resort & Spa, responded to this review Dear DanielThank you so much for your feedback! We will work on it in order to improve and provide you with the 5 star service you deserv… Just average as far as all inclusive goes. Building was a little dated and not much to do. Probably wouldn't do it again, beach full of seaweed and just average all around. Sunscape Cancun, Owner at Sunscape Cancun Resort & Spa, responded to this review…
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