Sun Palace

73+ photos

Sun Palace

Name: Sun Palace
Address: Blvd Kukulcan Km 20 Hotel Zone, Cancun (and vicinity), mexico
Telephone: 353818882077
Rating: 4.7

cancun and vicinity, mexico

About Sun Palace

location

This luxury hotel is located in the leisure district in Cancún and enjoys wonderful views out over the sea. It is just a few minutes walk to the town centre where guests will discover many bars, restaurants and nightlife venues.

facility

The resort has a lift and features 480 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the sea view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has smoking rooms.

sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the resort ensures that there is something new to do every day, including bocce, beach volleyball, volleyball and golf. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, aerobics and handball. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

meals

Dining facilities include a non-smoking restaurant, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Alcoholic beverages are available.

Amenities at Sun Palace

Facilities (13)

24-hour receptionCurrency ExchangeConference RoomInternet accessRoom ServiceLaundry ServiceElevator/ LiftLaundryNewspaperParkingSmoke detectorSmoking roomsWifi

Beauty and Spa (2)

MassageSpa

Building Information (2)

Garden (m²)Adults-only hotel

Common Area (1)

Sun Deck

Distances (1)

Beach

General Services (5)

ConciergeLuggage storageMultilingual StaffPool/ Beach towelsWheelchair

Hygiene (2)

Contactless check-in/-outGym/ Fitness centre

Meals (4)

Breakfast BuffetBreakfast ServedContinental BreakfastRestaurant

Payment (1)

ATM

Room Facilities (7)

ShowerBathtubHairdryerMinibarTVRoom serviceToiletries

Security (1)

Security Guard

Sport/Entertainment (3)

Outdoor Pool(s)Swimming PoolSauna

Transfers (1)

Airport Transfers

Location

Zona Hotelera, Cancun (and vicinity), Mexico

Blvd Kukulcan Km 20 Hotel Zone

Nearest beach50m

What's nearby

Nearest beach50m
Sea50m

Check-in from 3:00 PM · Check-out by 12:00 PM

Zona Hotelera, Cancun (and vicinity), Mexico

Blvd Kukulcan Km 20 Hotel Zone

Nearest beach50m

What's nearby

Nearest beach50m
Sea50m

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.7

Excellent

9973 reviews

Value
Rooms
Cleanliness
Service

Excellent7863
Very Good1462
Average432
Poor134
Terrible82

Recent Reviews: 9973

User: Harley T
Trip type: Family
Our vacation at Sun Palace Cancun was a dream.
The Sun Palace is a wonderful, intimate resort. The staff is outstanding and makes our trips memorable. The following staff went above and beyond: Gerardo- Fuego Restaurant, Able and Hepziba- Italian restaurant, Beatriz,Keyla, and Fernando-spa. Gilberto-spa bookings. Daniel- pool waiter, Steven -night manager of Aurora restaurant, Roberto-guest services, Javier- Aurora breakfast. The nightly enter… The Sun Palace is a wonderful, intimate resort. The staff is outstanding and makes our trips memorable. The following staff went above and beyond: Gerardo- Fuego Restaurant, Able and Hepziba- Italian restaurant, Beatriz,Keyla, and Fernando-spa. Gilberto-spa bo…
User: Voyage66089974997
Trip type: Couples
Amazing place and great staff!
The entire entertainment crew was amazing! Jesus, Jonathon, Daniel, and Daniela were the best! Pool snacks and all restaurants were great! Alfredo from Aurora went out of his way to help celebrate our anniversary. Will definitely return!!! Le Blanc Hotels - Resorts, Propietario at Sun Palace Cancun, responded to this review Dear Voyage66089974997,Thank you for sharing your wonderful feedback.… The entire entertainment crew was amazing! Jesus, Jonathon, Daniel, and Daniela were the best! Pool snacks and all restaurants were great! Alfredo from Aurora went out of his way to help celebrate our anniversary. Will definitely return!!! Le Blanc Hotels -…
User: Michelle L
Trip type: Family
Sun Palace did not disappoint
An amazing trip as usual. Our concierge Jose Luis could not have been any more helpful. Juan Guinto at the Aurora Restaurant was the best waiter ever. Truly makes you feel like family. Until next year. Le Blanc Hotels - Resorts, Propietario at Sun Palace Cancun, responded to this review Dear X11AYmichellel,Thank you for sharing your wonderful feedback.We are delighted to know that Sun Palace… An amazing trip as usual. Our concierge Jose Luis could not have been any more helpful. Juan Guinto at the Aurora Restaurant was the best waiter ever. Truly makes you feel like family. Until next year. Le Blanc Hotels - Resorts, Propietario at Sun Palace Ca…
User: nayiri m
Trip type: Couples
Bad Experience
Although my husband and I were happy with the hotel we were not happy when we received our credit card bill. We had bought our package through Costco and had paid in full yet there was an unknown $1200 charge on our Credit card. I have called and emailed the hotel. I've been told someone will look into it and get back to me but I haven't heard back and can't seem to get a response. Very dissapoint… Although my husband and I were happy with the hotel we were not happy when we received our credit card bill. We had bought our package through Costco and had paid in full yet there was an unknown $1200 charge on our Credit card. I have called and emailed the h…
User: Jennifer L
Trip type: Couples
If you don't want high pressured sales your entire vacation pick a different resort
First I have to say the positives. The entertainment staff especially Daniel. The wait staff especially Alfredo so pleasurable. I felt the service was absolutely impeccable, unfortunately the front desk chooses to high pressure you into buying products. When you pay that much to stay at a five-star resort to relax, the last thing you want is to have to wait over an hour and a half to get in your r… First I have to say the positives. The entertainment staff especially Daniel. The wait staff especially Alfredo so pleasurable. I felt the service was absolutely impeccable, unfortunately the front desk chooses to high pressure you into buying products. When y…

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