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Situated on the coast of the Yucatán peninsula, the hotel is located by one of the world's most picturesque beaches, close to the beautiful white sandy beaches of the Caribbean Sea in the hotel zone, and 10 minutes from the sea and Plaza Kukulkan. Various shopping venues are located about 1 km from the hotel and nightspots are some 25 minutes away by public transport. The bus station is approximately 30 minutes’ drive from the establishment.
495 suites are located on 18 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a page service and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms are equipped with air conditioning and central heating. Guests can enjoy the sea view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.
Plenty of active recreation awaits guests in the pool area's 4 outdoorpools. No matter the weather, swimming is always a possible in the indoor pool. There is also a special swimming area just for kids. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. The resort offers a wide range of outdoor sports, including beach volleyball, volleyball and archery. For a fee, guests can also enjoy golf. A number of sports are available, including water sports such as snorkelling, water aerobics and aquafit. For a fee, guests can also enjoy sailing, catamaraning and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts and yoga. There is a wellness area with a spa, a sauna, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. Subject to charge: a steam bath. Guests can enjoy a range of leisure facilities and activities, including live music and a dance club.
Dining facilities include a breakfast room and a bar. Great food and friendly service await guests in 6 air-conditioned restaurants. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include full board and all-inclusive. A generous breakfast buffet guarantees a great start to the day. At lunch, guests can choose between a buffet, à la carte and a set menu. Dinner options include à la carte and a set menu. Diet meals and vegetarian dishes can be prepared on request. The resort also offers special catering options. The show cooking is a particularly special attraction. For guests, non-alcoholic beverages are included.
Blvd. Kukulcan km. 14.5 Retorno Del Rey
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
19411 reviewsUser: Lynda A
Birthday Celebration
We stayed for 5 days. Our room was on the 18th floor. Great view, spacious room. We were celebrating two birthdays. They had the rooms decorated and a banner on the door. All the restaurants were great. The Greek one was my favorite. Jorge at the Italian resta…
User: respaldo i
Trip type: Family
Serious Privacy and Room Access Concerns
As a frequent traveler, this is one of the most concerning privacy incidents I have experienced at a hotel.My stay was seriously affected by an incident that I consider incompatible with the standards of privacy and security expected from a property of this ca…
User: Safari606917
Book, don’t wait!
My God… the best experience was incredible. No notes. Everything was absolutely amazing. So happy I spent my birthday here. E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun, responded to this review Dear Safari606917,Thank you for sha…
User: Kim T
Trip type: Solo travel
Great week at The Vine
Hotel staff was very friendly. Abiel brought my breakfast each morning with a smile and was always right on time. Sebastian quickly helped me change rooms when my neighbors were noisy. Great hotel E-Concierge Secrets The Vine Cancun, Other at Secrets The Vi…
User: Graham S
Trip type: Couples
Secrets the Vine...lovely stay
We came here for our 40th wedding anniversary and had a great time. Decided to come back for our 43rd for a complete chill out and it didn't disappoint. This is a lovely 5 star hotel and the staff are all very friendly and can't do enough to help you. The food…
