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This resort is located in Cancun.
English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, 24-hour room service, a laundry service, a hairdresser and a hotel doctor.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.
There are indoor and outdoor pools and a children's swimming area. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. Sun loungers and parasols on the terrace invite guests to relax and unwind. The resort offers outdoor sports, including tennis, beach volleyball, volleyball, basketball, crazy golf and golf. With jet skiing, canoeing, sailing, catamaraning, kayaking, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the resort include a gym, yoga and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a beauty salon, massage treatments, anti-ageing treatments and Ayurveda treatments. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.
Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals. The resort also offers snacks. The show cooking is a particularly special attraction. The resort offers a selection of alcoholic and non-alcoholic beverages.
Carretera a Punta Sam SM6 MZA 2 Lot 7-8
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
9540 reviewsUser: Kris H
Trip type: Family
Cancun experience
I loved the way how all the trees were lined up and how the sun beamed on us while we walked through. Also I loved the way this place was located especially on the beach. I also liked the way the pools were set up with games every day and how Nando was able to…
User: Erik N
Trip type: Family
One time trip there was enough
The butlers there where great. Actually that was the best part of the trip, very attentive. There’s many gimmicks to the hotel, they’re very cheap unless you pay a premium. Never will I pay $20 for a bag of chips
User: Tina W
Trip type: Friends getaway
on arriving at the resort, we were not greeted or welcomed by any staff member. When we reached the check-in desk
“I’ve stayed in Cancun multiple times and have visited several different resorts, but this has been the worst experience I’ve ever had. I’m extremely disappointed with the level of service and overall experience.
User: BryanKelly1973
Trip type: Family
Had a great time at the Planet Hollywood Cancun by Royalton
We stayed at Planet Hollywood from May 18th to the 25th, and we had a fantastic time! We booked the Star Class for our trip and it we were quite happy with the service we received. Our butlers were Roy and Molly, and they were just great!! Very attentive and a…
User: Braden K
Trip type: Friends getaway
My amazing trip
We book this resort for our senior trip and it was amazing the food was outstanding james the butler suggested 2 restaurants that we could not stop eating at the braza and the shores both were excellent the room was always clean after i left and having a mini…
