Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Recent Reviews: 4913

• User: Wendy W

  Trip type: Family

  Our stay at ph was lovely

  Our welcome at the resort was very warming. We were greeted by staff and given a beverage upon arrival. The room was clean and stocked well with water and beverages. Daniel at the pool and entertainment team always made us feel like family! I’m not sure what we would have done without him! Tommy at the towel station was always willing to save us seats so that the kids could have a home base all da… Read moreOur welcome at the resort was very warming. We were greeted by staff and given a beverage upon arrival. The room was clean and stocked well with water and beverages. Daniel at the pool and entertainment team always made us feel like family! I’m not sure what w… Read more

• User: paola z

  Trip type: Couples

  Cancun fun

  If you want a huge hotel this is it. We prefer smaller more quaint hotels but we decided to try Planet Hollywood out. Upon arrival it took about 2 hours to check in so we grabbed a drink at one of the many bars located in the main area. Rooms are nice and clean with daily service they also offer room service on the app which is great for an early morning coffee.It is quite a trek to the beach, we… Read moreIf you want a huge hotel this is it. We prefer smaller more quaint hotels but we decided to try Planet Hollywood out. Upon arrival it took about 2 hours to check in so we grabbed a drink at one of the many bars located in the main area. Rooms are nice and clea… Read more

• User: Sue E

  Trip type: Family

  Resort ok, but how can an all-inclusive run out of beer?

  The first 2 days were great. Then come Monday and Tuesdsy by 10:30 am both days the pool bar was out of beer. Who runs out of beer at an all inclusive??Who does not restock at night??Then they also both days ran out of ice.Can't make pool drinks/frozen drinks with no ice.At 10:30am I went to the coffee bar and she told me she was closed, I would have to walk all the way to the main buffet for coff… Read moreThe first 2 days were great. Then come Monday and Tuesdsy by 10:30 am both days the pool bar was out of beer. Who runs out of beer at an all inclusive??Who does not restock at night??Then they also both days ran out of ice.Can't make pool drinks/frozen drinks… Read more

• User: Siobhan M

  Trip type: Family

  Great childcare

  Amazing, my kids had so much fun they didn’t want to leave General Manager, General Manager at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection, responded to this review Dear guest, Thank you for sharing your positive rating with us. It’s a pleasure to know that you had an experience worthy of your expectations. Every detail, from our service to our ambiance, is design… Read moreAmazing, my kids had so much fun they didn’t want to leave General Manager, General Manager at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection, responded to this review Dear guest, Thank you for sharing your positive rating with u… Read more

• User: Wendy V

  Trip type: Family

  Great place!

  Everything was excellent. My 5 year old really enjoyed the kids club. The staff was very nice. General Manager, General Manager at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection, responded to this review Dear Wendy, Thanks for sharing your experience! We could not be happier that he found our staff very warm. We are beyond glad to learn how much you enjoyed your stay… Read moreEverything was excellent. My 5 year old really enjoyed the kids club. The staff was very nice. General Manager, General Manager at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection, responded to this review Dear Wendy, Thanks for sh… Read more