Ocean Dream Cancun by GuruHotel

Recent Reviews: 628

• User: jenniferaR4853SV

  Trip type: Couples

  Thank you Karina

  We stayed at Ocean Dream by Guro. It started with Karina Garcia booking all of our activities, we go every year to Cancun and have been lucky enough that she has been our guide for the third time, She is wonderful her customer service is 10/10. She is very knowledgeable about all the activities and parks. Chichen Itza was Beautiful and definitely an Experience.We stayed at Ocean Dream by Guro. It started with Karina Garcia booking all of our activities, we go every year to Cancun and have been lucky enough that she has been our guide for the third time, She is wonderful her customer service is 10/10. She is very kno… Read more

• User: Elsa L

  Trip type: Family

  Horrible service

  PH.. Horrible experience. The room was run down, there was no hot water, and staff were completely unhelpful. We reported the issue and were told they couldn’t do anything, which is unacceptable. For a paying guest, basic things like a maintained room and hot water should not be optional. I would not return. Gestor de Experiencia, Guest Services / Front Office at Ocean Dream Cancun by GuruHotel… Read morePH.. Horrible experience. The room was run down, there was no hot water, and staff were completely unhelpful. We reported the issue and were told they couldn’t do anything, which is unacceptable. For a paying guest, basic things like a maintained room and hot… Read more

• User: Karin Alice S

  Trip type: Solo travel

  cheated for money and horrible stay

  I booked this room on 3rd September 2025 and the confirmation email that I received from the hotel says: "Pricing detailsSubtotal EUR 400.33Inclusive taxes EUR 84.05Total EUR 484.38Paid EUR 24.22Pay at the property EUR 460.16Prices are converted to show you the approximate cost in EUR. Original currency: USD."The exchange rate between Euro and USD$ was 1.17 at the time of booking (3rd September 20… Read moreI booked this room on 3rd September 2025 and the confirmation email that I received from the hotel says: "Pricing detailsSubtotal EUR 400.33Inclusive taxes EUR 84.05Total EUR 484.38Paid EUR 24.22Pay at the property EUR 460.16Prices are converted to show you th… Read more

• User: Dennis M

  Trip type: Family

  Wonderful Poolside Experience

  Tomas and Rene (poolside staff) were very attentive to all of the needs of my family! They went out of their way to ensure our comfort. Great job! Ocean Dream is beautifully situated on a lovely stretch of beach. Gestor de Experiencia, Guest Services / Front Office at Ocean Dream Cancun by GuruHotel, responded to this review Dear Dennis M, thank you for your wonderful feedback. We are delight… Read moreTomas and Rene (poolside staff) were very attentive to all of the needs of my family! They went out of their way to ensure our comfort. Great job! Ocean Dream is beautifully situated on a lovely stretch of beach. Gestor de Experiencia, Guest Services / Fron… Read more

• User: Davide C

  Trip type: Business

  Excellent place for a holiday in Cancun!

  Excellent location very close to Cancun Center (Convention Center) - just 5 minutes walk. Very nice and helpful staff, always smiling and ready to help - everyone was nice. The strip of beach that "belongs" to the hotel is amazing. Swimming pools are very nice, and the bar next to it are also great, serving nice cocktails and snacks/small plates. Definitely a nice place to go on holidays. The WiFi… Read moreExcellent location very close to Cancun Center (Convention Center) - just 5 minutes walk. Very nice and helpful staff, always smiling and ready to help - everyone was nice. The strip of beach that "belongs" to the hotel is amazing. Swimming pools are very nice… Read more