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The hotel lies directly on the wide, white sand beach in the hotel quarter, beautifully situated between the Caribbean Sea and the Nichupte Lagoon. A diversity of entertainment venues, bars, restaurants, nightclubs and links to the public transport network are all to be found nearby (within 30 m). The centre of Cancún and the airport are both roughly a 25-minute drive away.
334 rooms and 16 suites are located on 8 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms feature a kitchen and a bathroom, and air conditioning ensures just the right temperature. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi are provided as well. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.
There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the resort ensures that there is something new to do every day, including tennis, beach volleyball, volleyball, basketball, crazy golf and golf. A number of sports are available, including water sports such as paddle boating, canoeing, sailing, catamaraning, kayaking, water aerobics and aquafit. For a fee, guests can also enjoy windsurfing, jet skiing, snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts, callisthenics and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and hydrotherapy treatments. Additional leisure activities include an entertainment programme, a kids' club and live music.
Dining facilities include a café and a bar. Guests can dine in a non-smoking restaurant with an area for smokers. All-inclusive can be booked. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for dinner). Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. For guests, alcoholic and non-alcoholic drinks are included.
Avda. Kukulcan, km. 13,5. Lote 24
Check-in from 3:00 PM · check-out by 11:00 AM
Very Good
14100 reviewsUser: Cruiser21425999161
Fell in love with everyone there and the whole environment and the room was sensationally phenomenal. The staff remember
I just absolutely love this resort. The cost was phenomenal on a budget. The food was light and fresh and the service was impeccable. Everyone was always smiling and friendly even though I often noticed they worked very long shifts. The only area that could se…
User: hmatari
Vacation
Jose helped make my vacation a wonderful stay. Very friendly and happy staff. Definitely would go back to this hotel. Manager Barceló, Owner at Occidental Tucancun, responded to this review Dear Sir,Thank you for this positive review of your experience.We…
User: Abbey S
Trip type: Solo travel
Great stay
I recently stayed at this hotel again, having visited previously, and overall I had a lovely stay thanks to some truly amazing staff members.I especially want to recognise Ismael Tec at the bar. He was absolutely fantastic throughout the trip — always friendly…
User: Sergio V
Great hotel with family for a few nights
Overall my family and I had a great time. The staff was really attentive, the hotel was easy to navigate. I would probably improve some food options. The desserts don't have any flavor. Great place for a few nights probably 3 or 4 at the most. Manager Barce…
User: dustinharmon07
First time inclusive.
Everything was perfect. Nothing to complain about. Would recommend to anyone. We will be going back. Manager Barceló, Owner at Occidental Tucancun, responded to this review Dear Sir,Thank you very much for this kind review.We are delighted your first visi…
