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This luxury hotel is situated directly beside the white Caribbean sandy beach of Playa Linda. The city centre is approximately 5 minutes away and it is about 20 minutes to Cancun international airport. Restaurants, shops and nightlife venues are to be found close by.

Blvd. Kukulcan Km 4.5
Check-in from 3:00 PM · Check-out by 11:00 AM

Blvd. Kukulcan Km 4.5
Check-in from 3:00 PM · Check-out by 11:00 AM
Very Good
13493 reviewsUser: Lewiscollacott97
Trip type: Couples
Couples trip to cancun
Loved the hotel and beach, food was the best all inclusive I’ve had in years with lots of variety. Highlight would definitely be the bar staff at the pool with Alex Matos & Enrique Perez with their pure joy and happiness greeting us every day Manager Barceló, Owner at Occidental Costa Cancun, responded to this review Dear Lewis, Thank you for letting us know your impressions.We're glad yo… Loved the hotel and beach, food was the best all inclusive I’ve had in years with lots of variety. Highlight would definitely be the bar staff at the pool with Alex Matos & Enrique Perez with their pure joy and happiness greeting us every day Manager Ba…
User: Al_Zepol
Trip type: Family
Disappointed experience.
Disappointed experience. Our experience had some good aspects, but also several issues that should not happen at this level.The good:* The entertainment team was excellent.* The kids’ care/activities team was also good.* The maintenance staff who came to our room during the night were also very kind and helpful.The problems:* At 5:00 a.m., a pipe in the bathroom ceiling broke while we were sleepin… Disappointed experience. Our experience had some good aspects, but also several issues that should not happen at this level.The good:* The entertainment team was excellent.* The kids’ care/activities team was also good.* The maintenance staff who came to our r…
User: DocElla
1st time to Cancun
Could use some improvements and repairs. Location is great and the staff is very friendly. The menu and food options are really good. General Management Assistant, Propietario at Occidental Costa Cancun, responded to this review Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún. We are delighted to k… Could use some improvements and repairs. Location is great and the staff is very friendly. The menu and food options are really good. General Management Assistant, Propietario at Occidental Costa Cancun, responded to this review Thank you for making us yo…
User: JOHN H
Trip type: Family
Spend your money elsewhere
Check in poor. Told to leave the members check in as she was busy. As soon as I did she immediately checked in Mexican guest behind. The girl who did check me in said a 3 bed room was not possible. I had a confirmation for a 3 bed room. Guess what when I got to the room it had 3 beds. Buffet restaurant was closed with no explanation given. This resulted in the themed restaurants not being availabl… Check in poor. Told to leave the members check in as she was busy. As soon as I did she immediately checked in Mexican guest behind. The girl who did check me in said a 3 bed room was not possible. I had a confirmation for a 3 bed room. Guess what when I got t…
User: Ryan21717
Stay far away!!
This place was terrible! The food was awful!! All 4 of us hated it. The buffet doors are left open for all the flies to eat. The snack bar was leftovers that were out for a long period of time. The vanilla ice cream didn’t taste right some days. Maybe if you clean it will actually be good. Your maintenance staff never shows up..our phone didn’t work so we had to go the desk anytime we needed somet… This place was terrible! The food was awful!! All 4 of us hated it. The buffet doors are left open for all the flies to eat. The snack bar was leftovers that were out for a long period of time. The vanilla ice cream didn’t taste right some days. Maybe if you c…
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