74+ photos
The hotel is situated on the fine white sands of one of the most beautiful beaches of the beautiful Mexican Caribbean Sea and Kukulcan coast, near the Plaza Nautilus Mall. It is 10 min from the city and nightclubs in the hotel zone. It is also 30 min from Cancún International Airport.
The complex was modernised in 2024. This hotel has 2 lifts and a reception desk. Amenities at the hotel include a baggage storage service. Wireless internet access is provided to guests. Souvenirs can be purchased at the gift shop. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, medical assistance, a transfer service, room service, a page service and a hotel doctor.
Air conditioning ensures that rooms maintain just the right temperature. Guests can enjoy the sea view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. Equipped with a flatscreen television with cable channels and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. A turndown service provides guests with additional comfort in the evening hours. A selection of pillows ensures a comfortable stay. A hairdryer and bathrobes are provided in the bathrooms, which include a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. The complex has non-smoking rooms.
The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex includes a children's swimming area and pleasantly heated water to ensure comfortable swimming. A waterslide provides fun for all ages. Guests can relax and enjoy the sun loungers and parasols provided. An entertainment programme for adults and children ensures that guests have plenty to see and do during their stay.
The dining area includes a restaurant and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked.
Blvd. Kukukcan KM 5.5
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
1040 reviewsUser: dadierm
Came Back !
We love this resort. The Staff is incredible, simply the best! Upon arrival Bell boy Jaffet and David the Room Controller at the Front Desk are very kind, courteous and... more »
User: noveracker
Disappointed
We had stayed at the old casa maya for many years and loved it. The new one was a disappointment. Most of the staff didn’t speak English. Had to ask... more »
User: zhora90
Don’t recommend
Pros: Friendly staff Immediate phone assistance On time room service Clean resort Clean pools Clean beach - no seaweed Rules that didn’t allow saving of seats unnecessarily Cape Nao restaurant... more »
User: Katherine K
Trip type: Couples
Great resort wonderful staff
Great experience especially Rodiver beach concierge and Marlon and Ivan pool concierge. Made our trip very enjoyable! more »
User: Aristide H
Trip type: Family
Excellent!!! Amazing!!! Thank you Rodiver and Amelia
Melia Hotel is amazing and we received excellent attention to detail. Thank you for making our stay so wonderful. A special thank you to Senhor Rodiver who took care of... more »
