207+ photos
This hotel is located at the heart of Cancún. Casual elegance and contemporary design distinguish this excellent hotel. Water serves as the central theme of the architecture. A shopping centre with countless shopping venues as well as many restaurants are located close by.
The resort welcomes guests in a 9-storey building with 6 lifts and 371 rooms. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available. Lectures, presentations and meetings can be held in one of the 17 conference rooms.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a king-size bed and a sofa bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, a games console and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked.
Plenty of active recreation awaits guests in the pool area's 8 outdoorpools. No matter the weather, swimming is always a possible in the indoor pool. There is also a special swimming area just for kids. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Those who wish to stay active while on holiday can enjoy on-site beach volleyball. For a fee, tennis is also available. Water sports offered include snorkelling, and diving is available for a fee. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon, hydrotherapy treatments and a solarium. Subject to charge: massage treatments. A dance club and a nightclub are also options for entertainment.
The resort includes a bar. Great food and friendly service await guests in 4 air-conditioned restaurants. Catering options include full board and all-inclusive. For breakfast (continental), lunch, and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options (for lunch and dinner). Special meals, including diet meals, are also available. In addition, special catering options and snacks are available. For guests, alcoholic and non-alcoholic drinks are included.
Blvd. Kukulcan KM.12.5, Zona Hotelera
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
18545 reviewsUser: Tracy B
Trip type: Family
Great service!
Saulo was our server multiple times and was amazing ! Very polite and handsome! The entire experience was great would visit again!
User: Bryn T
Trip type: Couples
10 Years Later, Still Great...but...
We first visited Live Aqua a decade ago, so returning for a milestone anniversary trip came with high expectations. In most ways, the resort delivered. In one significant way, it didn't — but the staff made up for a lot.**The Good**The resort is immaculate. Po…
User: Stacy C
Trip type: Family
Amazing Vacation at Live Aqua!!
Live Aqua is always a fantastic vacation for my husband and me. The location is perfect since it is directly across the street from the beautiful La Isla shopping mall. Live Aqua is relaxing and the sweet staff keep us returning year after year. Our butlers we…
User: Yasmine G
Trip type: Couples
Vacay!!
Just got back home from our 3rd stay at live aqua- cancun. It is our absolute favorite place to be! It is an amazing adults only relaxing vibe, most definitely not a party scene, but definitely somewhere you can relax and rest with a little entertainment activ…
User: Trevor M
Trip type: Friends getaway
The BEST resort and staff
This resort is absolutely beautiful. The grounds are well kept, the staff is amazing. My server,Armando at Siete, was amazing. So pleasant and attentive, He made me feel so welcome and at home. Edgar,the concierge was also amazing. He made sure that I knew all…
