44+ photos
This property offers an ideal location amongst the Cancún hotels. Guests have close access to the business area and the best Cancún spots and holiday attractions. Exclusive shopping, nightlife, restaurants and entertainment are just steps from the front door and beautiful white sandy beaches are only minutes away. It is 500 m to Plaza las Americas and the centre of Cancún and 1 km to links to the public transport network.
The resort has 48 single rooms and 144 double rooms, which are located on 18 storeys and are reachable by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The complex has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus.
Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard features in the rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. The resort has 192 non-smoking rooms.
Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of refreshing drinks await guests at the pool bar. There are many ways to relax or stay active at the resort, including a gym and aerobics. Children are well looked after in the kids' club.
Various dining options are available, including a restaurant, a café and a bar. Catering options include half board and full board. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes.
Av. Sayil Mz. 1, Lote 4-07
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
2252 reviewsUser: Taylor M
Trip type: Couples
We love Rosa and Krystal Urban!
We absolutely love Krystal Urban hotel, the staff is unbelievably nice but our favorite part is seeing Rosa at the Starbucks cafe!! She is such a delight, so friendly and always remembers my coffee order! She is the BEST!!!!! Gerencia General, Director Gene…
User: Mindy S
Trip type: Couples
Kudos to Rosa!
The staff were extremely friendly, especially Rosa, she worked in the cafe. She provided warm friendly service. Gerencia General, Director General at Krystal Urban Cancun & Beach Club, responded to this review Thank you for your kind comments, we´re h…
User: Sudan C
Trip type: Family
My 2 cents review
The staff are friendly and courteous, especially during the morning and midday shifts. Jesus, Gilberto, and the Expedia rep all went above and beyond, and the café staff were great as well. The onsite restaurant team is very welcoming.My only issues were the l…
User: LouLou0123
Trip type: Friends getaway
excellent
The staff is extremely friendly and accommodating and helpful here 🥰 i had a pleasant experience while there on a medical tourism trip. they made me feel safe and cared for while completing an intense medical procedure. i highly recommend and Rosa at the take…
User: lheureuxpg
Trip type: Friends getaway
Great stay!
Great stay, central location, friendly staff, beautiful pool. The Starbucks located in the lobby has the most amazing staff, Rosa went above and beyond and always had a smile. Gerencia General, Director General at Krystal Urban Cancun & Beach Club, resp…
