97+ photos
This hotel is located in the exclusive hotel district close to the exhibition centre in Punta Cancún. Links to the public transport network lie within walking distance (800 m) and transfer to the airport takes around 15 min.
Units include 2 junior suites, 169 single rooms and 152 double rooms located in an 8-storey main building and a 3-storey auxiliary building. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. 3 lifts and wheelchair-accessible facilities are available. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a car hire service, medical assistance, room service, a laundry service and a hairdresser. A business centre with fax machine and projector is available.
Air conditioning ensures that rooms maintain comfortable temperatures. Rooms have a double bed or a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.
While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Parasols and comfortable sun loungers are available on the sun terrace. The hotel offers an extensive outdoor sport and leisure programme, which includes tennis and volleyball. For a fee, guests can also enjoy beach volleyball and golf. Indoor facilities and activities also include a gym and table tennis or, for a fee, billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments, hydrotherapy treatments and a solarium. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
Dining facilities include a restaurant with air conditioning, a café and a bar. All-inclusive can be booked. A continental breakfast buffet guarantees a great start to the day. At lunch, guests can choose between a buffet, à la carte and a set menu. Dinner options include à la carte and a set menu. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.
Paseo Kukulcan km 9, lotes 9 y 9A
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
11396 reviewsUser: tutubi g
Trip type: Family
Zero star
If there is 0, I would give it a zero, we had problems with the bookings of some of our family and friends and they did offer anything to resolve... more »
User: Jason J
Trip type: Family
Entertainment at Krystal
Jesus Mendoza was a great person to have doing entertainment at the hotel itself. He was able to get people engaged and we had fun doing it! I love Jesus.... more »
User: Sorina P
Trip type: Couples
Great vacation Hotel Kristal Cancun
I just want to command Abigail, sunwing concierge for her professional approach to guide us and make our vacation a great experience. She made dinner reservations in no time every... more »
User: Jeremie J
Trip type: Solo travel
Ask for Justo
Amazing staff and Justo, words can’t express his service gratitude and professionalism more »
User: Nate M
Trip type: Friends getaway
All around a great stay!
It was awesome! Great vibes. Food was great. Our favorite was the Mediterranean restaurant for dinner, but a special shoutout to Eduardo at Las Velas! 10/10 service, great conversation, very... more »
