Kempinski Hotel Cancun

194+ photos

Kempinski Hotel Cancun

Name: Kempinski Hotel Cancun
Address: Retorno del Rey No. 36, Cancun (and vicinity), mexico
Telephone: 353818882077
Rating: 4.6

cancun and vicinity, mexico

About Kempinski Hotel Cancun

location

This hotel is located just minutes from the many attractions of the city of Cancun. It offers easy access to intriguing ancient Mayan sites and striking Caribbean beaches and guests can choose from a variety of leisure activities. It lies some 15 minutes from the airport.

facility

The hotel has a lift and features 365 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the sea view from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. Sun loungers and parasols on the terrace invite guests to relax and unwind. For those who wish to stay active while on holiday, the hotel offers tennis. Water sports enthusiasts are offered snorkelling. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. A continental breakfast buffet guarantees a great start to the day. For dinner, guests can order à la carte. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.

Amenities at Kempinski Hotel Cancun

Facilities (18)

Air conditioningLobbyCurrency ExchangeShopsConference RoomInternet accessRoom ServiceLaundry ServiceKids ClubPlaygroundPetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoke detectorWifi

Beauty and Spa (4)

MassageSalonSpaSteam and Sauna

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (5)

Game RoomOutdoor FurniturePicnic areaReceptionSun Deck

Distances (1)

Beach

Family and Kids (1)

Childcare service

General Services (7)

ConciergeDoctor on callLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (7)

Breakfast BuffetBreakfast ServedSpecial DietContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Outdoor Activities and Sports (1)

Water sports

Payment (1)

ATM

Room Facilities (9)

ShowerBathtubHairdryerMinibarTVBathrobesRoom serviceSlippersToiletries

Security (2)

Fire extinguishersSecurity Guard

Shopping (1)

Souvenir shop

Sport/Entertainment (8)

Indoor PoolOutdoor Pool(s)Swimming PoolSaunaGymGolfTennisEvents

Transfers (2)

Airport TransfersShuttle Service

Location

Zona Hotelera, Cancun (and vicinity), Mexico

Retorno del Rey No. 36

Nearest airport18km

City centre5km

What's nearby

City centre5km
Nearest airport18km

Check-in from 3:00 PM · Check-out by 12:00 PM

Zona Hotelera, Cancun (and vicinity), Mexico

Retorno del Rey No. 36

Nearest airport18km

City centre5km

What's nearby

City centre5km
Nearest airport18km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.6

Excellent

4515 reviews

Value
Rooms
Cleanliness
Service

Excellent3526
Very Good572
Average206
Poor107
Terrible104

Recent Reviews: 4515

User: Logan J
Trip type: Couples
He proposed during our sunset beach dinner
My fiancé surprised me with a private dinner right on the sand around 7:30 PM just as the sun was setting over the water, and it turned out to be an extremely perfect proposal. What made it so special was our server Moses. When my partner got down on one knee by the lantern light, Moses was already stepped back quietly in the dark taking dozens of angles on my phone without interrupting us once. H… My fiancé surprised me with a private dinner right on the sand around 7:30 PM just as the sun was setting over the water, and it turned out to be an extremely perfect proposal. What made it so special was our server Moses. When my partner got down on one knee…
User: Resort497967
Trip type: Couples
Perfect Proposal
What a night! My partner brought me here to propose to me and the staff here in particular Moses delivered an incredible experience which made my now fiancés proposal even more incredible! With a private cabana arranged for us on the beach, Moses made sure we felt special and also made sure we had captured every inch of this magical night! Beautiful food, venue and photos! Thank you so very much t… What a night! My partner brought me here to propose to me and the staff here in particular Moses delivered an incredible experience which made my now fiancés proposal even more incredible! With a private cabana arranged for us on the beach, Moses made sure we…
User: Hassan S
Trip type: Couples
Outstanding service
Perfect experience, great service, nice people, outstanding hospitality Mildred Juarez, Promocionar at Kempinski Hotel Cancun, responded to this review Dear Guest, thank you for your wonderful feedback. It was a pleasure having you with us, and we are so glad our team's genuine hospitality made your stay a perfect experience.Perfect experience, great service, nice people, outstanding hospitality Mildred Juarez, Promocionar at Kempinski Hotel Cancun, responded to this review Dear Guest, thank you for your wonderful feedback. It was a pleasure having you with us, and we are so…
User: Shaughn N
Trip type: Couples
Amazing experience!
I visited this restaurant for a proposal dinner, and I must say, it was one of the best experiences I have ever had. Moses and his team were the perfect hosts, so attentive and meticulous in their attention to detail. The Casitas was set up perfectly, with a lovely heart drawn in the sand. The experience exceeded my expectations; the food was amazing, and Moses took lovely pictures of us and filme… I visited this restaurant for a proposal dinner, and I must say, it was one of the best experiences I have ever had. Moses and his team were the perfect hosts, so attentive and meticulous in their attention to detail. The Casitas was set up perfectly, with a l…
User: thelankiw
Trip type: Family
Beautiful hotel but not that kid friendly
Pros : Beautiful luxurious clean hotel. continental breakfast was good Cons: not very kid friendly. Asked for more bottled water to wash & sterilise the milk bottles, but was told we can only have 1 extra small bottle. We went to Walmart, We were carrying heavy bottles of water we had bought from the supermarket to the hotel but the doorman refused to help us and said “we cannot help you carry… Pros : Beautiful luxurious clean hotel. continental breakfast was good Cons: not very kid friendly. Asked for more bottled water to wash & sterilise the milk bottles, but was told we can only have 1 extra small bottle. We went to Walmart, We were carrying…

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