34+ photos
This hotel is located in Cancun. The nearest airport is Cancun (CUN).
The hotel has a lift and features 190 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning ensures that rooms maintain comfortable temperatures. Rooms have a double bed or a queen-size bed. Children's beds and extra beds can be requested for younger guests. A desk is provided. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.
Various dining options are available, including a restaurant, a dining room and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.
The following credit cards are accepted at the hotel: VISA and MasterCard.
Av Tulum Y Nichupte
Check-in from 3:00 PM · check-out by 12:00 PM
Good
1450 reviewsUser: Rohan K
Trip type: Friends getaway
Lack of BASIC things & insensitive staff
The hotel lacks BASIC things like water bottles, dental kits etc. On asking the hotel staff, I was told that they don't keep water bottles and things like dental kits. They are also not in stock. One workaround that I got is to use water dispenser at reception…
User: Mr L
Trip type: Solo travel
Awful. I regret every second I was here. I would rather have stayed home. Huge mistake.
Staff was kind, helpful, friendly, but the rooms were TERRIBLE. they were the same size and shape as a modern day prison cell. No microwaves. Pay extra for a mini fridge. Extremely depressing rooms. Owners squeezed as many rooms as they possibly could in not c…
User: Videodhar
Lackluster property at a good location
My wife and I stayed at this property in April 2025 for just one night. The lobby staff is unwelcoming and slow. The rooms are small, we stayed in a 2x full bed room which showed me as the topmost tier that day. There’s barely any space in the room. It’s a tin…
User: Odyssey240688
Trip type: Family
Small rooms and small beds
This hotel is very basic and honestly very small rooms, the beds are really small and this is very unconfortable for a family of 3 cause is really hard to sleep in a twin xl bed the rooms are smelly (some) i use 3 and 1 smells like rotten and very humid, i wil…
User: Mahaveer C
Worst ibis seen
Rooms were dirty, towels were dirty with bad smell, we were having two rooms and 1 room was without self and one was without fridge, 1 thing missing in both. safe found already locked and not opened even after request. Hotel and restaurant staff was reluctant…
