Ibis Cancun Centro Hotel

Recent Reviews: 1450

• User: Rohan K

  Trip type: Friends getaway

  Lack of BASIC things & insensitive staff

  The hotel lacks BASIC things like water bottles, dental kits etc. On asking the hotel staff, I was told that they don't keep water bottles and things like dental kits. They are also not in stock. One workaround that I got is to use water dispenser at reception.The biggest irony is that at one place it says that Ibis is trying to reduce one time usage plastics and similar materials. But by not prov… Read moreThe hotel lacks BASIC things like water bottles, dental kits etc. On asking the hotel staff, I was told that they don't keep water bottles and things like dental kits. They are also not in stock. One workaround that I got is to use water dispenser at reception… Read more

• User: Mr L

  Trip type: Solo travel

  Awful. I regret every second I was here. I would rather have stayed home. Huge mistake.

  Staff was kind, helpful, friendly, but the rooms were TERRIBLE. they were the same size and shape as a modern day prison cell. No microwaves. Pay extra for a mini fridge. Extremely depressing rooms. Owners squeezed as many rooms as they possibly could in not caring about how the guests would feel. ITS LIKE BEING IN PRISON. DO NOT STAY HERE. Also. Left my room spotless with my glasses on a countert… Read moreStaff was kind, helpful, friendly, but the rooms were TERRIBLE. they were the same size and shape as a modern day prison cell. No microwaves. Pay extra for a mini fridge. Extremely depressing rooms. Owners squeezed as many rooms as they possibly could in not c… Read more

• User: Videodhar

  Lackluster property at a good location

  My wife and I stayed at this property in April 2025 for just one night. The lobby staff is unwelcoming and slow. The rooms are small, we stayed in a 2x full bed room which showed me as the topmost tier that day. There’s barely any space in the room. It’s a tiny room where putting a single checkin bag is a nightmare. The bathroom and shower game me a “motel” feel. Shower head was a drip - no pressu… Read moreMy wife and I stayed at this property in April 2025 for just one night. The lobby staff is unwelcoming and slow. The rooms are small, we stayed in a 2x full bed room which showed me as the topmost tier that day. There’s barely any space in the room. It’s a tin… Read more

• User: Odyssey240688

  Trip type: Family

  Small rooms and small beds

  This hotel is very basic and honestly very small rooms, the beds are really small and this is very unconfortable for a family of 3 cause is really hard to sleep in a twin xl bed the rooms are smelly (some) i use 3 and 1 smells like rotten and very humid, i will not back to this hotelThis hotel is very basic and honestly very small rooms, the beds are really small and this is very unconfortable for a family of 3 cause is really hard to sleep in a twin xl bed the rooms are smelly (some) i use 3 and 1 smells like rotten and very humid, i wil… Read more

• User: Mahaveer C

  Worst ibis seen

  Rooms were dirty, towels were dirty with bad smell, we were having two rooms and 1 room was without self and one was without fridge, 1 thing missing in both. safe found already locked and not opened even after request. Hotel and restaurant staff was reluctant to listen any of our request. tiles were coming out in passage. We leave everyday at 6.30 am for tour and asked restaurant to pack breakfast… Read moreRooms were dirty, towels were dirty with bad smell, we were having two rooms and 1 room was without self and one was without fridge, 1 thing missing in both. safe found already locked and not opened even after request. Hotel and restaurant staff was reluctant… Read more