Hyatt Ziva Cancun

172+ photos

Hyatt Ziva Cancun

Name: Hyatt Ziva Cancun
Address: Blvd. Kukulcan, Manzana 51, Lote 7, Cancun (and vicinity), mexico
Telephone: 353818882077
Rating: 4.6

cancun and vicinity, mexico

About Hyatt Ziva Cancun

location

This hotel is located directly in the leisure district of Cancún. The centre offers guests various nightclubs, bars and restaurants and is only a few minutes walk away.

facility

The complex has a lift and features 800 rooms, including 381 double rooms. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the complex ensures that there is something new to do every day, including tennis, beach volleyball, basketball, golf, paddle tennis and fishing. With windsurfing, jet skiing, canoeing, sailing, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and hydrotherapy treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

meals

Dining facilities include a restaurant, a dining room, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The complex offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Hyatt Ziva Cancun

Facilities (16)

Air conditioningLobby24-hour receptionCurrency ExchangeShopsConference RoomRoom ServiceLaundry ServiceKids ClubPlaygroundElevator/ LiftIroning servicesLaundryParkingSmoke detectorWifi

Beauty and Spa (3)

MassageSpaSteam and Sauna

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (1)

Sun Deck

Distances (1)

Beach

Family and Kids (1)

Childcare service

General Services (4)

ConciergeLuggage storageMultilingual StaffWheelchair

Hygiene (3)

Contactless check-in/-outGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Outdoor Activities and Sports (1)

Snorkelling

Payment (1)

ATM

Room Facilities (8)

ShowerHairdryerMinibarTVBathrobesClosetRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Shopping (1)

Souvenir shop

Sport/Entertainment (9)

Indoor PoolOutdoor Pool(s)Swimming PoolSaunaDivingTable TennisGymTennisWater Park

Transfers (2)

Airport TransfersShuttle Service

Location

Zona Hotelera, Cancun (and vicinity), Mexico

Blvd. Kukulcan, Manzana 51, Lote 7

Nearest airport24km

Nearest beach0 m

What's nearby

Nearest beach0 m
City centre10km
Nearest airport24km

Check-in from 3:00 PM · Check-out by 12:00 PM

Zona Hotelera, Cancun (and vicinity), Mexico

Blvd. Kukulcan, Manzana 51, Lote 7

Nearest airport24km

Nearest beach0 m

What's nearby

Nearest beach0 m
City centre10km
Nearest airport24km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.6

Excellent

15060 reviews

Value
Rooms
Cleanliness
Service

Excellent12057
Very Good1668
Average613
Poor264
Terrible458

Recent Reviews: 15060

User: Rana A
An Unforgettable Stay — We Felt Like Family and Will Definitely Be Back!
Our stay at Hyatt Ziva Cancun was truly unforgettable. We have stayed at many resorts over the years, but the level of care, communication, and personal attention we received here was something very special.What impressed me most was that the wonderful service started before we even arrived in Cancun. While I was still in the United States, the concierge team was already helping me arrange our spa… Our stay at Hyatt Ziva Cancun was truly unforgettable. We have stayed at many resorts over the years, but the level of care, communication, and personal attention we received here was something very special.What impressed me most was that the wonderful service…
User: Tim G
100% family fun
I went with my wife and three kids, ages 18, 16, and 13. All five of us would do this trip over in a heartbeat and would be happy to return. The staff are endearing. The food had more variety than any cruise we've been on. The location and quality of the water and snorkeling were above our expectations. If the kids didn't want to be at the beach or pool, there were always fun activities on the hot… I went with my wife and three kids, ages 18, 16, and 13. All five of us would do this trip over in a heartbeat and would be happy to return. The staff are endearing. The food had more variety than any cruise we've been on. The location and quality of the water…
User: aleigh40
Hyatt Ziva Cancun
My husband and I spent a week at Hyatt Ziva Cancun in early September 2026. Highly recommend for its pristine and abundant amenities including 3 main pools, 2 beaches with turquoise waters. We enjoyed the gym, 6 restaurants, salon and spa, gift soft, jewelry store, nightly entertainment. It felt like a town or little community. The service is the best we ever received in the Caribbean. That being… My husband and I spent a week at Hyatt Ziva Cancun in early September 2026. Highly recommend for its pristine and abundant amenities including 3 main pools, 2 beaches with turquoise waters. We enjoyed the gym, 6 restaurants, salon and spa, gift soft, jewelry s…
User: Vanessa R
Trip type: Family
Great Stay and Service at the Ziva!
What an amazing stay at the Hyatt Ziva! The service is top notch! Anyone we came in contact with was there to please and serve with a smile. The food was great from breakfast omelettes and quesadillas made fresh to habaneros the fish was so fresh! The spa was amazing we got a couples massage and had a whole hydrotherapy session that was included that was such a great way to get ready for the massa… What an amazing stay at the Hyatt Ziva! The service is top notch! Anyone we came in contact with was there to please and serve with a smile. The food was great from breakfast omelettes and quesadillas made fresh to habaneros the fish was so fresh! The spa was…
User: janeb370
Trip type: Family
Outstanding Chef
Hyatt Ziva has always been a favorite of mine for many reasons. The colors of the ocean cannot be beat. The staff is always outstanding. This last trip, sous chef Monse Guzman went above and beyond. She treated us like royalty. Her dishes were out of this world!Hyatt Ziva has always been a favorite of mine for many reasons. The colors of the ocean cannot be beat. The staff is always outstanding. This last trip, sous chef Monse Guzman went above and beyond. She treated us like royalty. Her dishes were out of this worl…

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