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This resort is located about 6 km from the centre of Cancun.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, 24-hour room service, a laundry service, a hairdresser and a coin-operated laundry.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Bathrooms with wheelchair access can also be booked. The resort has family rooms and non-smoking rooms.
The pool area ensures comfortable swimming with its pleasantly heated water and 4 indoor pools. On hot days, a dip in the refreshing outdoor pool is highly recommended. Children can splash around in a special swimming area. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. Sun loungers and parasols are available on the sun terrace. For guests who wish to keep active, beach volleyball and golf are available. With windsurfing, catamaraning, kayaking, snorkelling, diving and water aerobics available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, anti-ageing treatments and a solarium. Additional leisure activities include an entertainment programme, a kids' club and live music.
Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety.
Blvd Kukulkan, Km 5.5 Lote 6-C
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
9364 reviewsUser: Jonny M
Trip type: Family
Very poor experience
The worst hotel experience I’ve ever had.For an ‘all inclusive’ restaurant, nothing is remotely inclusive about it. When we first arrived we were told we didn’t have to book any of the restaurants, this is not true. You MUST arrive to the restaurant at 6pm oth…
User: Justin T
Trip type: Family
Rude staff, not worth coming.
Rudest staff I’ve ever had. Everyone seems annoyed you’re there. Countless times you ask for something politely and you get a sigh or they seem angry. Most restaurants were closed on Saturday (we stayed 3 nights). The food is actually good. The room is mediocr…
User: jemazi
Trip type: Couples
Not the typical Riu experience
The Riu Palace has been my go-to resort since 2009, and I’ve stayed at many properties in multiple countries. This trip, however, was extremely disappointing. My husband and I, there to celebrate our anniversary, were told upon arrival that we couldn’t have th…
User: eddibus
Trip type: Family
Restaurant review
Just returned from 14 nights here... food was excellent but the stand out service was from the Japanese restaurant.. the manager and staff went above and beyond their duty to give us fantastic service each time we visited... they even put banners and balloons…
User: Felicia T
Trip type: Couples
Great location, Beautiful
The location is fantastic with a beautiful, swimmable beach. Take your snorkles and with a little snack of bread you will see a variety of fish in the water near the large rock outcrop. We saw Sergeant Majors, Anglefish (Palometa), Black Damsels, Angelfish and…
