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The hotel is right in the hotel district of Cancun and is just 15 minutes from the city centre. Mujeres Island is 30 km away, Playa del Carmen is 65 km away, Xcaret 70 km away, Xel-Ha around 80 km away and Tulum is 120 km from the hotel. Cancun International Airport is just around a 20-minute drive away.
214 rooms are located on 4 storeys and can be reached by lift. The reception desk in the lobby is staffed round the clock. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service and a laundry service.
Rooms feature a living room and a bathroom. Air conditioning ensures comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Sun loungers and parasols on the terrace invite guests to relax and unwind. There is a poolside snack bar as well. For guests who wish to keep active, beach volleyball and volleyball are available. Guests can take part in a comprehensive water sports programme, which includes snorkelling and aquafit, with jet skiing, paddle boating, canoeing and diving available for a fee. Sport and leisure facilities at the hotel include a gym, table tennis and handball. A spa, a sauna and massage treatments are available in the wellness area. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. Breakfast, lunch and dinner are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.
Boulevard Kukulcan Km. 2.5
Check-in from 3:00 PM · check-out by 12:00 PM
Average
1414 reviewsUser: Karen P
Trip type: Family
Good for sleep and shower
The hotel is fine if you’re looking for basic accommodation to sleep and shower. I don’t recommend paying for the all inclusive package as the drinks were watered down and the food was not good. The room was very basic. Internet was not good. Service was okay.…
User: nikkijradford
Trip type: Solo travel
DO NOT BOOK PLEASE
This is an honest and true impact of what this hotel is really like. After careful thought I feel it is necessary to inform you of the deeply upsetting, isolating, falsely advertised, and expensive holiday experience I endured.This holiday has not only ruined…
User: Aneta D
Trip type: Family
Family holiday
Upon arrival at the hotel, my initial impression was one of uncertainty. Due to the rain, towels had been placed on the floor in the reception area, and we were not greeted immediately. However, this was understandable as we were waiting in a queue.When we rea…
User: krestaa
Trip type: Couples
Don’t go
This is not a 4 star hotel, this is a 1star . If you are British don’t come here because no one speaks English I suppose you get what you pay for though as it was cheaper than other hotels. Food was ok but not a big variety, waiter staff were friendly. Room wa…
User: TIKTOK T
Trip type: Family
Bad don’t go
Do not book this hotel especially if your from the UK no one speaks English . This is definitely not a 4* hotel more like a 1*. I’m not a fussy person but I must have to admit this in hotel was one of the worst I have ever stayed in. When we arrived I just tho…
