Hotel Hacienda

Recent Reviews: 78

• User: universalmarket

  Trip type: Couples

  Good accommodation for backpackers

  Hacienda Hotel Cancún offers a charming, traditional vibe with colorful décor and a relaxed courtyard atmosphere. Rooms are simple but comfortable, staff are warm, and the location is convenient for downtown exploring. A solid, budget-friendly option with authentic character and good value. Gestor de Experiencia, Guest Services / Front Office at Hacienda Hotel, responded to this review Dear U… Read moreHacienda Hotel Cancún offers a charming, traditional vibe with colorful décor and a relaxed courtyard atmosphere. Rooms are simple but comfortable, staff are warm, and the location is convenient for downtown exploring. A solid, budget-friendly option with auth… Read more

• User: Lorena M

  Trip type: Family

  No

  We didn't stay the night. Our a/c was non functional, room smelled of sewage and bed sheets were full of stains. Our other famiily members' room smelled like an astray. It was horrible. We checked right out. Went to another hotel and paid the same price. Thankfully, we got a refund, we appreciate the receptionist for that.We didn't stay the night. Our a/c was non functional, room smelled of sewage and bed sheets were full of stains. Our other famiily members' room smelled like an astray. It was horrible. We checked right out. Went to another hotel and paid the same price. Thank… Read more

• User: Grizinator

  Trip type: Solo travel

  Sufficient

  I stayed here one night as I had a long layover in Cancun and wanted something close to the ADO bus station. The hotel rooms could really use a refresh, but there was nothing terrible about them. They were clean enough, however I did find toiletries left over by previous guests; made me wonder about the housekeeping. The pool was very welcoming and a blessing in the heat. And speaking of heat, the… Read moreI stayed here one night as I had a long layover in Cancun and wanted something close to the ADO bus station. The hotel rooms could really use a refresh, but there was nothing terrible about them. They were clean enough, however I did find toiletries left over… Read more

• User: towella69

  Trip type: Family

  Great atmosphere - great price - needs a bit of TLC

  We stayed here 2 years ago and it was fabulous - it appears that it has not been maintained since. Its seen better days. That said, the staff could not have been nicer or more helpful, it was clean and the location is great. Close to bus station and some really cheap restaurants. The air con worked well. TV had loads of cable channels. The water was never hot - just luke warm. WiFi is free in the… Read moreWe stayed here 2 years ago and it was fabulous - it appears that it has not been maintained since. Its seen better days. That said, the staff could not have been nicer or more helpful, it was clean and the location is great. Close to bus station and some reall… Read more

• User: kadyoconnell

  Trip type: Couples

  Worst experience I’ve ever had in a hotel

  I booked this hotel with booking.com and the confirmed the would pick me up from the airport when I landed. I arrived at 2am so tired and there was nobody there to pick me up. When I called they said “they don’t do pick ups” even though they confirmed by email. They then proceeded to tell me they are full and have no room for me even though I had a room already booked weeks in advance. They did no… Read moreI booked this hotel with booking.com and the confirmed the would pick me up from the airport when I landed. I arrived at 2am so tired and there was nobody there to pick me up. When I called they said “they don’t do pick ups” even though they confirmed by email… Read more