13+ photos
This hotel is located in Cancun, about 5 km from the beach.
The friendly staff at the reception desk are happy to answer any questions. To ensure guests a comfortable and relaxing stay, the hotel provides various services and facilities, including a baggage storage service, a 24-hour security service, a car hire service, a transfer service, an alarm call service, a smoke alarm and a smoking area. Services include a drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for no extra charge.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard features of some rooms. Guests are sure to get a good night's sleep in the double bed. Extra beds can be requested. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.
The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace.
Dining facilities include a restaurant, a café and a bar. A continental breakfast guarantees a great start to the day.
Av. Sunyaxchen Lote 39 y 40
Check-in from 3:00 PM · check-out by 12:00 PM
Poor
78 reviewsUser: universalmarket
Trip type: Couples
Good accommodation for backpackers
Hacienda Hotel Cancún offers a charming, traditional vibe with colorful décor and a relaxed courtyard atmosphere. Rooms are simple but comfortable, staff are warm, and the location is convenient for downtown exploring. A solid, budget-friendly option with auth…
User: Lorena M
Trip type: Family
No
We didn't stay the night. Our a/c was non functional, room smelled of sewage and bed sheets were full of stains. Our other famiily members' room smelled like an astray. It was horrible. We checked right out. Went to another hotel and paid the same price. Thank…
User: Grizinator
Trip type: Solo travel
Sufficient
I stayed here one night as I had a long layover in Cancun and wanted something close to the ADO bus station. The hotel rooms could really use a refresh, but there was nothing terrible about them. They were clean enough, however I did find toiletries left over…
User: towella69
Trip type: Family
Great atmosphere - great price - needs a bit of TLC
We stayed here 2 years ago and it was fabulous - it appears that it has not been maintained since. Its seen better days. That said, the staff could not have been nicer or more helpful, it was clean and the location is great. Close to bus station and some reall…
User: kadyoconnell
Trip type: Couples
Worst experience I’ve ever had in a hotel
I booked this hotel with booking.com and the confirmed the would pick me up from the airport when I landed. I arrived at 2am so tired and there was nobody there to pick me up. When I called they said “they don’t do pick ups” even though they confirmed by email…
