Hotel Faranda Imperial Laguna Cancun

Recent Reviews: 342

• User: Phil L

  Trip type: Solo travel

  Poor choice

  Certainly the worst hotel I have ever stayed. No hot water, barely any water out bathroom faucet (lose and rusted fixtur), used bar of soap with hair in shower, broken toilet seat, stained toilet, 2 rolls of toilet tissue but no holder and no hook to hang towels. No blackout shade/curtain, no choice of lighting in room (one switch turns on all lights), no dresser to store items, one power outlet i… Read moreCertainly the worst hotel I have ever stayed. No hot water, barely any water out bathroom faucet (lose and rusted fixtur), used bar of soap with hair in shower, broken toilet seat, stained toilet, 2 rolls of toilet tissue but no holder and no hook to hang towe… Read more

• User: 706elizabethv

  Trip type: Friends getaway

  TraveLizard

  Check in was ok but this place is dirty, smelly, rundown, creepy, and gross! The pool was terrible, nothing like pictures on site. No hot water in shower, microwave broken, no lock on the “safe”, holes in blankets… AC worked though. Dos Playas, Director General at Hotel Imperial Laguna Faranda Cancun, responded to this review Thank you for your comments, we will work hard on improving the thi… Read moreCheck in was ok but this place is dirty, smelly, rundown, creepy, and gross! The pool was terrible, nothing like pictures on site. No hot water in shower, microwave broken, no lock on the “safe”, holes in blankets… AC worked though. Dos Playas, Director Gen… Read more

• User: MAXWELL A

  Trip type: Family

  Unhygienic, fraudulent and unfairly accusation

  First of , do not book this place regardless of how cheap it is if you are travelling with family and especially kids, here are the reasons why, the cleaner accused us of a smell of urine in the little towel they place in the bath room , and they incur a charge of 1000MX pesos for that, here is why I think that charge was unnecessary and unfair; no indication whatsoever in their booking contract s… Read moreFirst of , do not book this place regardless of how cheap it is if you are travelling with family and especially kids, here are the reasons why, the cleaner accused us of a smell of urine in the little towel they place in the bath room , and they incur a charg… Read more

• User: Anna I

  Trip type: Couples

  “ Welcome to Mexico”

  Looking for an authentic “ Welcome to Mexico” experience!?! 🌮🇲🇽🤔If you’re seeking an authentic Mexican atmosphere, look no further than this hidden “gem” 😊😅! The hotel is conveniently located within walking distance of some great local restaurants, and there's a small convenience store nearby, making it a practical choice for your stay.I was particularly impressed with how quickly the mainte… Read moreLooking for an authentic “ Welcome to Mexico” experience!?! 🌮🇲🇽🤔If you’re seeking an authentic Mexican atmosphere, look no further than this hidden “gem” 😊😅! The hotel is conveniently located within walking distance of some great local restaurants, and t… Read more

• User: YorkieMomNY

  Trip type: Friends getaway

  Awful Customer Service

  Awful customer service and unreachable by phone. I had 1 night reserved and reached out to the hotel 1.5 weeks before my stay to change my check in date because I had to change my flight and saw they had 8 rooms available for the new date. Me, my friend, and Expedia tried to call many times and they never picked up the phone (at least 6 different calls). They were not helpful via messages and gave… Read moreAwful customer service and unreachable by phone. I had 1 night reserved and reached out to the hotel 1.5 weeks before my stay to change my check in date because I had to change my flight and saw they had 8 rooms available for the new date. Me, my friend, and E… Read more