Hive Cancun

Recent Reviews: 73

• User: msr458

  Trip type: Couples

  Lovely 5 day stay - Cancun without the chaos

  Sharing a strong recommendation for anyone looking to enjoy Cancun without staying amid the chaos of the hotel zone. Hive quickly came to feel very homey, not only because of the accommodations and amenities, but largely due to the warm, genuinely hospitable staff. Whether dining, lounging poolside, or sidling up to the bar, you're consistently met with comfort, helpful insight, and great service… Read moreSharing a strong recommendation for anyone looking to enjoy Cancun without staying amid the chaos of the hotel zone. Hive quickly came to feel very homey, not only because of the accommodations and amenities, but largely due to the warm, genuinely hospitable s… Read more

• User: fadeouttt

  Trip type: Couples

  Misleading about services, zero accountability and deflection when confronted.

  I booked Hive Cancun specifically because it advertises spa/wellness amenities, including a steam room. Before committing to the stay, staff confirmed the steam room was included. After I checked in, management suddenly claimed there was an extra charge.There is no written policy anywhere (Booking.com, Hive Cancun, or G Hotel Group) stating that overnight guests must pay separately for steam room… Read moreI booked Hive Cancun specifically because it advertises spa/wellness amenities, including a steam room. Before committing to the stay, staff confirmed the steam room was included. After I checked in, management suddenly claimed there was an extra charge.There… Read more

• User: junaid_alvi

  Trip type: Solo travel

  Well-Priced, Clean, Modern Hotel

  Really good hotel, especially for the price. The rooms are clean, spacious and modern, and having free parking right outside is very convenient. The pool area is well designed and gives the place a relaxed feel.The only, small, downside was the 'free breakfast' - it turned out to be just fruit, which wasn’t made clear when I made the booking. Gestor de Experiencia, Guest Services / Front Office… Read moreReally good hotel, especially for the price. The rooms are clean, spacious and modern, and having free parking right outside is very convenient. The pool area is well designed and gives the place a relaxed feel.The only, small, downside was the 'free breakfast… Read more

• User: pewpewguy

  Trip type: Couples

  Tried to hustle money stating mandatory fees when it was not stated and couldn't find proof of fees!

  Typical Cancún fashion. the check-in person tried to hustle me and my sister, 2 separate reservation, 15 us each , saying it was a mandatory Tax. When I showed him to pls show on the reservation where it stated that, he couldn't find it. Then he proceeded to want to show me on his own paperwork and failed. He then told me HE WOULD NOT accept my reservation. I asked for a manager and after 10 mins… Read moreTypical Cancún fashion. the check-in person tried to hustle me and my sister, 2 separate reservation, 15 us each , saying it was a mandatory Tax. When I showed him to pls show on the reservation where it stated that, he couldn't find it. Then he proceeded to w… Read more

• User: cinzian163

  Trip type: Couples

  DO NOT PAY FOR EXTRA CHARGES

  We recently had a shameful experience at this hotel, prompting me to write this review after a lengthy attempt to resolve several issues. During my stay three months ago, I was unexpectedly charged additional fees for environmental and resort costs ( Derecho saneamiento ambiental 80$ and resort fee 63 $), which were not mentioned on the hotel's website or property description. Despite paying at ch… Read moreWe recently had a shameful experience at this hotel, prompting me to write this review after a lengthy attempt to resolve several issues. During my stay three months ago, I was unexpectedly charged additional fees for environmental and resort costs ( Derecho s… Read more