Hard Rock Hotel Cancun

52+ photos

Hard Rock Hotel Cancun

Name: Hard Rock Hotel Cancun
Address: Blvd Kukulcan KM 14.5, Hotel Zone, Cancun (and vicinity), mexico
Telephone: 353818882077
Rating: 4.5

cancun and vicinity, mexico

About Hard Rock Hotel Cancun

location

The hotel is located in the centre of Cancún's legendary Zona Hotelera, which is filled with many nightlife destinations, shopping centres, restaurants and bars. The hotel sparkles against the brilliance of a white sandy beach and the Caribbean Sea.

facility

The resort has a lifts and features 601 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided to guests. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a fax machine. Lectures, presentations and meetings can be held in one of the 4 conference rooms.

rooms

Rooms are equipped with air conditioning and central heating. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For guests' convenience, units include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a flatscreen television, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms include a vanity mirror and are equipped with a shower and a whirlpool bath. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The resort has family rooms and non-smoking rooms.

sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A terrace with sun loungers and parasols is available. A variety of activities such as cycling/mountain biking, tennis, beach volleyball, volleyball and basketball or, for a fee, golf, are offered at the resort. Water sports available at the complex include windsurfing, jet skiing, banana boat rides, snorkelling, diving, water aerobics and aquafit. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, yoga and aerobics. There is a wellness area with a sauna, a steam bath, a hammam, massage treatments and a solarium and, for an additional fee, a spa and a beauty salon. Leisure facilities include a kids' club, live music and a nightclub.

meals

Dining facilities include 6 restaurants, a dining room, a bar and a lobby bar. All-inclusive can be booked. Breakfast, lunch and dinner will satisfy appetites big and small. Staff are also happy to provide children's meals. The resort also offers snacks. The resort offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Hard Rock Hotel Cancun

Facilities (16)

Air conditioningLobbyCurrency ExchangeShopsNightclubConference RoomRoom ServiceLaundry ServiceKids ClubPlaygroundElevator/ LiftIroning servicesParkingSmoke detectorSmoking roomsWifi

Beauty and Spa (4)

MassageSalonSpaSteam and Sauna

Building Information (1)

Garden (m²)

Common Area (4)

Game RoomOutdoor FurnitureReceptionSun Deck

Distances (1)

Beach

Family and Kids (1)

Childcare service

General Services (6)

ConciergeLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (3)

Contactless check-in/-outGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Payment (1)

ATM

Room Facilities (10)

ShowerBathtubHairdryerMinibarSafeTVBathrobesRoom serviceSlippersToiletries

Security (2)

Fire extinguishersSecurity Guard

Shopping (1)

Souvenir shop

Sport/Entertainment (10)

Outdoor Pool(s)Swimming PoolSaunaTable TennisGymBilliards/SnookerGolfTennisEventsWater Park

Transfers (1)

Airport Transfers

Location

Zona Hotelera, Cancun (and vicinity), Mexico

Blvd Kukulcan KM 14.5, Hotel Zone

What's nearby

Shopping opportunities100m

Check-in from 3:00 PM · Check-out by 12:00 PM

Zona Hotelera, Cancun (and vicinity), Mexico

Blvd Kukulcan KM 14.5, Hotel Zone

What's nearby

Shopping opportunities100m

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.5

Excellent

20478 reviews

Value
Rooms
Cleanliness
Service

Excellent14687
Very Good2977
Average1291
Poor673
Terrible850

Recent Reviews: 20478

User: Lucas A
Trip type: Friends getaway
Unforgettable couples trip, the hospitality was unreal
My girlfriend and I just spent three nights at the Hard Rock Hotel Cancun and it was an unforgettable trip! From check-in, the hospitality was unreal. When we got to our room, we were greeted with champagne and personalized macarons, which was such a thoughtful surprise. The food at every restaurant was delicious, and the room service was remarkably fast every single time. We spent hours chilling… My girlfriend and I just spent three nights at the Hard Rock Hotel Cancun and it was an unforgettable trip! From check-in, the hospitality was unreal. When we got to our room, we were greeted with champagne and personalized macarons, which was such a thoughtfu…
User: Alejandro W
Trip type: Couples
Beautiful place and amazing experience
I had the opportunity to perform at Hard Rock Hotel Cancun, and my girlfriend and I stayed for three nights. From the moment we arrived, the entire experience was incredible.We received such a warm welcome, and everything was already perfectly organized. They had made reservations for us at several of the hotel’s restaurants, and when we arrived in our room, we found champagne, chocolates, a reall… I had the opportunity to perform at Hard Rock Hotel Cancun, and my girlfriend and I stayed for three nights. From the moment we arrived, the entire experience was incredible.We received such a warm welcome, and everything was already perfectly organized. They…
User: Dave M
Trip type: Couples
Brilliant experiece, perfect staff, perfect hotel.
Great overall hotel. What you would expect from a hard rock hotel. We have stayed at this one and tenerife both excell and both brilliant. The rooms - Brilliant, with a choice of pillow these rooms are large, comfy and perfect for a couple and i would say familyThe food - There is a live pizza making station with fries and burgers etc for lunch. This is 10/10. The breakfast was amazing 10/10. The… Great overall hotel. What you would expect from a hard rock hotel. We have stayed at this one and tenerife both excell and both brilliant. The rooms - Brilliant, with a choice of pillow these rooms are large, comfy and perfect for a couple and i would say fami…
User: Robert B
Trip type: Family
Nice premium all inclusive experience
If you are a hard rock fan then this place is just as good as all the others . The all inclusive format is not my personal favourite but these guys do it very well indeed. Booking the restaurants is quite tricky as you have to queue in the morning to ensure your place and the places are snapped up fast. The hotel is located on the beach strip in cancun . There is a real party atmosphere and the st… If you are a hard rock fan then this place is just as good as all the others . The all inclusive format is not my personal favourite but these guys do it very well indeed. Booking the restaurants is quite tricky as you have to queue in the morning to ensure yo…
User: CinthiaS179
Terrible service.
We were treated very poorly. Dinner reservations were refused (due to the size of our group), and even when accepted, they weren't always honored at dinnertime. Numerous errors occurred, ranging from the booking of excursions to the return transfer. All the staff members were very rude. Terrible experience; I will never go back. Customer Care, Other at Hard Rock Hotel Cancun, responded to this… We were treated very poorly. Dinner reservations were refused (due to the size of our group), and even when accepted, they weren't always honored at dinnertime. Numerous errors occurred, ranging from the booking of excursions to the return transfer. All the st…

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