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The hotel is located in the centre of Cancún's legendary Zona Hotelera, which is filled with many nightlife destinations, shopping centres, restaurants and bars. The hotel sparkles against the brilliance of a white sandy beach and the Caribbean Sea.
The resort has a lifts and features 601 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided to guests. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a fax machine. Lectures, presentations and meetings can be held in one of the 4 conference rooms.
Rooms are equipped with air conditioning and central heating. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For guests' convenience, units include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a flatscreen television, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms include a vanity mirror and are equipped with a shower and a whirlpool bath. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The resort has family rooms and non-smoking rooms.
While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A terrace with sun loungers and parasols is available. A variety of activities such as cycling/mountain biking, tennis, beach volleyball, volleyball and basketball or, for a fee, golf, are offered at the resort. Water sports available at the complex include windsurfing, jet skiing, banana boat rides, snorkelling, diving, water aerobics and aquafit. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, yoga and aerobics. There is a wellness area with a sauna, a steam bath, a hammam, massage treatments and a solarium and, for an additional fee, a spa and a beauty salon. Leisure facilities include a kids' club, live music and a nightclub.
Dining facilities include 6 restaurants, a dining room, a bar and a lobby bar. All-inclusive can be booked. Breakfast, lunch and dinner will satisfy appetites big and small. Staff are also happy to provide children's meals. The resort also offers snacks. The resort offers a selection of alcoholic and non-alcoholic beverages.
Blvd Kukulcan KM 14.5, Hotel Zone
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
20421 reviewsUser: Tour02288355550
Trip type: Family
Susie your the best ❤️
We went to the hard rock cancun for the day. It was so beautiful. Fun entertainment staff. Food was great and the service was out of this world. The best part of it all was our butler Susie who made the day most memorable for us. Thank you so much Susie😊
User: Joseph C
Trip type: Couples
Fausto and Yenni. Amazing. Friendly. Exceptional. They made our trip amazing. More than amazing.
The trip we had at Hard Rock in Cancun was amazing. It was my first time there and it was the vacation I needed. Everyone was so nice! And the food was amazing! I definitely gained extra pounds and I’m not mad about it! There were 2 people above all that made…
User: Enrique G
Trip type: Family
Exceptional Stay!
We had an amazing stay at Hard Rock Hotel Cancun! Jessy took wonderful care of my entire family and me from beginning to end. The service was truly superb — friendly, attentive, and always making sure we were comfortable and happy. Thank you, Jessy, for making…
User: Cindydcole
Trip type: Friends getaway
Wonderful Vacation
HardRock Cancun is our favorite resort mainly because of the wonderful staff who take care of us year after year. Special shout out to the following:Pool Guys - Mariano, Angel, Tacho, Willy, Tony, Edwin, Fausto and EnriquePool/Beach Servers - Jesus, Charlie (C…
User: Ruben R
Trip type: Couples
Adventures
We stayed at hard rock Cancun, the room was impeccable at all times, excellent services. Customer Care, Other at Hard Rock Hotel Cancun, responded to this review Dear Guest,We sincerely appreciate you taking the time to share your experience with us. We a…
