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The hotel is located in Cancún's hotel zone, 5 km from the city centre, near the Embarcadero (pier), from where tours depart daily to Isla Mujeres. There are numerous bars, restaurants and shopping opportunities nearby. The airport is 20 km from the hotel.
The resort was modernised in 2024. The resort has a lift and features 514 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, a currency exchange service and a cash machine are available. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Souvenirs can be purchased at the gift shop. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park for no extra charge. Other services include a 24-hour security service, a babysitting service (on request and for a fee), a car hire service, a transfer service, translation services, a laundry service, a hairdresser, a page service and a hotel doctor. A business centre with projector, a flip chart and pens and photocopier is available. Larger events can be organised with the help of the conference service. 3 conference rooms are available for lectures, presentations and meetings.
Air conditioning (no extra charge) ensures that rooms maintain just the right temperature. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed or a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. Other features include a telephone, a television with satellite/cable channels and WiFi (no extra charge). A hairdryer and a vanity mirror are provided in the bathrooms, which include a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. 62 family rooms are available for parents with children.
While the adults swim a few laps in the outdoor pool (no extra charge), children can enjoy splashing about in their own swimming area. The sun loungers are perfect for soaking up some sun. The pool bar serves a selection of refreshing drinks. The resort offers a range of outdoor sport, including beach volleyball and jogging or, for a fee, golf and fishing. Guests can partake in various water sports, including kayaking and aquafit. In addition, jet skiing is offered for a fee. Sport and leisure facilities at the complex include a gym, yoga and pilates. Various wellness options, such as a spa, a beauty salon, massage treatments and anti-ageing treatments, are offered for a fee. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.
Various dining options are available, including a café, a bar and a lobby bar. Guests can enjoy dining in the cosy atmosphere of the 7 restaurants (a buffet and à la carte available). All-inclusive is offered as a catering option. Special extras await all-inclusive holidaymakers, such as non-alcoholic beverages and children's meals, for example. Diet meals, gluten-free meals, vegetarian dishes and vegan food can be prepared on request. The show cooking is a particularly special attraction. Alcoholic beverages and international brands are included in the price.
Boulevard Kukulkan km 4.5
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
6657 reviewsUser: Adam G
Trip type: Couples
No security and drug dealers. NOT family friendly
Since I can respond to the person who told me to call management for the drug dealers ON PROPERTY, I will say that I did call management and security. People without wristbands selling cocaine is unacceptable, especially in front of children. I called about th…
User: Yousab B
Trip type: Family
Worst place ever
This is the worst place you could ever vacation. The staff are so rude and unhelpful, the room is not clean, and the pool is dirty. You have to stand in a long line to enter the restaurant, and the food is terrible. If you are a tourist, do not even think abou…
User: Zoran L
Trip type: Couples
Bad
So disappointing. Two days in a row, we couldn't find any beach chairs, not on the beach or by the pool. When we asked for help, customer service just said, "Sorry, it's our busy season, we can't help." The next days, we had to set our alarm early in the morni…
User: Holland W
Trip type: Friends getaway
Great experience
I went during March 2026, and I had a fantastic time. The buffet food was great and very clean; there were plenty of options for everyone. The drinks were also not watered down and were easily accessible. Our room was clean, and the shower was big with warm wa…
User: Ann C
Trip type: Family
Unhappy customer
I was very disappointed with my stay at this all inclusive resort. The room was not properly cleaned on a daily basis, which was frustrating and below expectations. The food was also quite poor, lacking both quality and variety throughout the stay. Communicati…
