Fiesta Inn Cancun Las Americas

Recent Reviews: 926

• User: sfzak

  Trip type: Business

  Functional, impersonal, and deeply inconsistent with the standards one expects from a national Mexican hotel chain.

  Check-In & Check-OutBoth processes were smooth and efficient, but entirely transactional. No warmth, no welcome, no acknowledgment beyond the mechanics. Nothing went wrong, but nothing was offered either.RoomThe room was clean and minimally decorated, though the overall feel was closer to a budget accommodation than a mid-range business hotel. Adequate for sleeping, but not for comfort.Bathroo… Read moreCheck-In & Check-OutBoth processes were smooth and efficient, but entirely transactional. No warmth, no welcome, no acknowledgment beyond the mechanics. Nothing went wrong, but nothing was offered either.RoomThe room was clean and minimally decorated, thou… Read more

• User: Pingggggrockz

  Trip type: Solo travel

  Good hotel in a mall with everything

  I truly appreciate the convenience of having the hotel right in the mall - u get everything u need. The one and only main problem is the way the traffic lanes are designed at the front of the malls makes it very hard to get to the hotel if u r coming w suitcases - there is no help, u need to carry and lift the bags up yourself to checkin. This was my main pain point when I arrived. When I departed… Read moreI truly appreciate the convenience of having the hotel right in the mall - u get everything u need. The one and only main problem is the way the traffic lanes are designed at the front of the malls makes it very hard to get to the hotel if u r coming w suitcas… Read more

• User: Douglas W

  Trip type: Business

  A very nice hotel to stay at. The wait staff in the restaurant is very personable and accommodating. A special than.

  I stayed 7 weeks straight at the hotel for work purposes. That is a very long time anywhere. At one point in time my room started to get warm, mainly I think due to the outside temperature raising due to season change. I asked the hotel staff if I could switch rooms and or do something different so that my stay would be more comfortable. The staff immediately tried to find another room, switch sid… Read moreI stayed 7 weeks straight at the hotel for work purposes. That is a very long time anywhere. At one point in time my room started to get warm, mainly I think due to the outside temperature raising due to season change. I asked the hotel staff if I could switch… Read more

• User: Sonia O

  Great Location and Professional staff

  This property is in an excellent location and affords the opportunity to go shopping in the mall. Rooms are modern, clean and well appointed. The staff exhibit a high level of customer care and made my stay enjoyable. Particularly mention to the Front Desk Manager - Leidy, Front Desk Staff - Cynthia, Jose, Fanny, Paloma and Poola. Fiesta Inn FICUC, General Manager at Fiesta Inn Cancun Las Ameri… Read moreThis property is in an excellent location and affords the opportunity to go shopping in the mall. Rooms are modern, clean and well appointed. The staff exhibit a high level of customer care and made my stay enjoyable. Particularly mention to the Front Desk Man… Read more

• User: wendylV3154KT

  Trip type: Solo travel

  Not for me

  Too isolated for me. Very corporate feeling. Staff was nice but check-in guy interrupted my check-in to help someone who arrived in the middle of it. Crazy. Restaurant was entirely uninviting. No one at reception when I left in morning. No hair conditioner in shower and other products were not a good quality. Fiesta Inn FICUC, General Manager at Fiesta Inn Cancun Las Americas, responded to this… Read moreToo isolated for me. Very corporate feeling. Staff was nice but check-in guy interrupted my check-in to help someone who arrived in the middle of it. Crazy. Restaurant was entirely uninviting. No one at reception when I left in morning. No hair conditioner in… Read more