City Express Plus by Marriott Cancun Aeropuerto Riviera

Recent Reviews: 140

• User: czechmeoutt

  Trip type: Family

  Dirty, terrible hotel with free shuttle to airport, next to shopping center

  The location is convenient near to the airport. Free shuttle provided by the hotel. Also close to the shopping center so have choices of restaurants to eat from. Breakfast is good with an array of hot and cold items. Staff is pleasant. The best thing was that how dirty the rooms were we didn’t catch any bed bugs or anything like that. If you need a place near the airport it’s good otherwise this p… Read moreThe location is convenient near to the airport. Free shuttle provided by the hotel. Also close to the shopping center so have choices of restaurants to eat from. Breakfast is good with an array of hot and cold items. Staff is pleasant. The best thing was that… Read more

• User: vincentrossotravel

  Trip type: Family

  A Complete Disaster - Avoid This Hotel at All Costs!

  My recent stay at City Express Suites by Marriott Cancún Aeropuerto Riviera was nothing short of a complete disaster, leaving me utterly appalled and regretful for ever choosing this establishment. Every aspect of my experience was marred by incompetence, negligence, and a complete lack of respect for their guests.The receptionist's attitude was shockingly terrible, setting the tone for the entire… Read moreMy recent stay at City Express Suites by Marriott Cancún Aeropuerto Riviera was nothing short of a complete disaster, leaving me utterly appalled and regretful for ever choosing this establishment. Every aspect of my experience was marred by incompetence, negl… Read more

• User: ddewitt99

  Trip type: Couples

  Dirty, poorly maintained with a horrible shuttle.

  Dirty hotel, from the lobby to the 3 rooms we saw before finally accepting that we picked a crappy hotel. The shuttle has a crazy booking procedure. the driver left a family with a small baby behind at the airport at 3 am so he could drive back to the hotel to verify their reservation. Cityexpress Suites Cancun Aeropuerto Gerencia, Director General at City Express Plus by Marriott Cancun Aeropu… Read moreDirty hotel, from the lobby to the 3 rooms we saw before finally accepting that we picked a crappy hotel. The shuttle has a crazy booking procedure. the driver left a family with a small baby behind at the airport at 3 am so he could drive back to the hotel to… Read more

• User: Tour819089

  Busquen otros hoteles, eviten este y el de al lado, son parte de la mafia de los taxistas

  Beware of this hotel, happened to me twice already that the staff is "unintentionally" making mistakes when booking your transportation, or leaving you there and immediately offering you 30-50 usd private taxi to the airport. Of course they get a cut from it and do not care. First time, "new girl" messed up my shuttle booking and I lost my flight, this time, guy from the shuttle who we personally… Read moreBeware of this hotel, happened to me twice already that the staff is "unintentionally" making mistakes when booking your transportation, or leaving you there and immediately offering you 30-50 usd private taxi to the airport. Of course they get a cut from it a… Read more

• User: NiclasF59

  Horrible experience

  We had a really bad experience a City Plus Aeropuerto Cancun. Even without people waiting the check-in took 45 min. The breakfast was not much, almost empty on most things.When leaving the hotel several taxi drivers blocked the passage for the car and came out with bats, the security personnel from the hotel stood next to and did nothing. Avoid this hotel for your safety. Cityexpress Suites Can… Read moreWe had a really bad experience a City Plus Aeropuerto Cancun. Even without people waiting the check-in took 45 min. The breakfast was not much, almost empty on most things.When leaving the hotel several taxi drivers blocked the passage for the car and came out… Read more