City Express Junior by Marriott Cancun

Recent Reviews: 511

• User: lizdB2157BG

  Trip type: Solo travel

  Great experience. All staff were Professional and accommodating.

  I recently stayed in Marriott's City Express Jr. in September and had a very good experience. I was greeted by Daniel and Jordan. Both gentlemen were professional and nice. I dealt more with Daniel. Daniel made me feel welcomed with a big smile. He answered any questions I had for him and if he didn't know the answer if went to find out and gave me an answer. He made me feel comfortable and welcom… Read moreI recently stayed in Marriott's City Express Jr. in September and had a very good experience. I was greeted by Daniel and Jordan. Both gentlemen were professional and nice. I dealt more with Daniel. Daniel made me feel welcomed with a big smile. He answered an… Read more

• User: meletat

  Trip type: Solo travel

  Not Marriott standard

  I’ve traveling with Marriott for more than ten years., Caribbean, USA, Europe. This is the most disappointing experience. First the floors were” soaking “ wet like it was mopped and left to dry due to the oxidation from the AC. Second I couldn’t reach the front desk on the phone so I went downstairs to be torte phone is “not working “?? due to technical issues! Third… 3 employees @ the front desk.… Read moreI’ve traveling with Marriott for more than ten years., Caribbean, USA, Europe. This is the most disappointing experience. First the floors were” soaking “ wet like it was mopped and left to dry due to the oxidation from the AC. Second I couldn’t reach the fron… Read more

• User: Road21836018525

  Trip type: Family

  Good, could be better, but it’s not horrible

  The shower water was cold, though a family member staying on a different floor said it was warm after a few minutes. There was also a smell of cleaning supplies maybe? or something similar. Also a towel was a bit dirty but it wasn’t too big of a problem because it was the shower mat and not one of the bigger towels.The breakfast food is good but not too varied but there are free drinks for the ent… Read moreThe shower water was cold, though a family member staying on a different floor said it was warm after a few minutes. There was also a smell of cleaning supplies maybe? or something similar. Also a towel was a bit dirty but it wasn’t too big of a problem becaus… Read more

• User: 209charlied

  Trip type: Couples

  Good, can be better

  Well located, need maintenance and the breakfast... not good. I know it is a low cost hotel, but the eggs were awful. Those little details mathers. The hotel need a good cleanning in their walls and floor, and maintenance. We had to ask for soap. Cityexpress Cancun Gerencia, Director General at City Express Junior by Marriott Cancun, responded to this review Estimado 209charliedSu retroalimen… Read moreWell located, need maintenance and the breakfast... not good. I know it is a low cost hotel, but the eggs were awful. Those little details mathers. The hotel need a good cleanning in their walls and floor, and maintenance. We had to ask for soap. Cityexpres… Read more

• User: allP6264RP

  Trip type: Couples

  Stolen Phone Ruins Stay

  I left my cellphone in our room when we left. I texted the hotel within half an hour and told them about it but they said my phone was not there! I know I did not pack my phone when leaving because it was with my earphones and they were also not packed. When my wife texted the hotel she also asked them to check the van so I guess someone thought I wasn't sure where I left it and took advantage. I… Read moreI left my cellphone in our room when we left. I texted the hotel within half an hour and told them about it but they said my phone was not there! I know I did not pack my phone when leaving because it was with my earphones and they were also not packed. When m… Read more