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Adjacent to the Plaza las Ameritas, the hotel is just around a 10-minute drive from the ADO bus station, 15 minutes from Cancun International Airport and around 30 minutes from Playa del Carmen.
The hotel has 105 rooms, including 4 suites, 30 single rooms and 70 double rooms, which are located on 5 storeys and are reachable by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services include medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A desk is provided. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.
The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics and a spa.
Dining facilities include a restaurant with air conditioning, a breakfast room, a café and a bar. Catering options include bed and breakfast and full board. A continental breakfast and dinner offer culinary delights every day.
Av. Nichupté S/N S.M. 8 Mza 1 Lote 4
Check-in from 3:00 PM · check-out by 1:00 PM
Average
575 reviewsUser: Andie A
Trip type: Couples
Musty, moldy, headaches.
HORRIBLE!! Moldy, musty, and smells toxic. Spend a bit more money elsewhere. Don't cheap out like we did because we ended up having to leave after an hour and they wouldn't even refund the late check-out we prepaid for. As soon as you walk in you're hit in the…
User: Allen G
Trip type: Family
This is NOT the hotel you want to stay at.
After a long day at the airport our flight was canceled and delta Airlines put us in the city express hotel, told us there would be a buffet set up so we could eat and a buffet would be prepared for breakfast. Due to the small shuttles taking 10 people at a ti…
User: Mircea L
Trip type: Family
Omar
Omar, who works at the hotel, was amazing. He was very kind, professional, and made us a really great coffee. His service added a nice touch to our stay. Cityexpress Cancun Gerencia, Director General at City Express by Marriott Cancun, responded to this rev…
User: 527TravelZ
Trip type: Family
Aweful place to stay![Marriott - look your low standards]
The worst place to stay.Don't fall for the MARRIOTT Brad added to this Hotel they are tarnishing the Marriott brand( i am sure Marriott does not care with the way this hotel is maintained).The bathrooms - water pressure in shower made the slowest to save cost,…
User: Melanie K
Trip type: Friends getaway
Go Somewhere Else
Room was clean, bed was comfortable but those are the only positive things about this hotel.I booked and paid via booking.com and upon checkin, the staff said I hadn't paid and needed to pay again even though I had the confirmation showing paid. After about 10…
