City Express by Marriott Cancun

Recent Reviews: 575

• User: Andie A

  Trip type: Couples

  Musty, moldy, headaches.

  HORRIBLE!! Moldy, musty, and smells toxic. Spend a bit more money elsewhere. Don't cheap out like we did because we ended up having to leave after an hour and they wouldn't even refund the late check-out we prepaid for. As soon as you walk in you're hit in the face with this overwhelming smell of cleaner? We think? The rooms were musty & moldy so I imagine they're trying to cover it up with ch… Read moreHORRIBLE!! Moldy, musty, and smells toxic. Spend a bit more money elsewhere. Don't cheap out like we did because we ended up having to leave after an hour and they wouldn't even refund the late check-out we prepaid for. As soon as you walk in you're hit in the… Read more

• User: Allen G

  Trip type: Family

  This is NOT the hotel you want to stay at.

  After a long day at the airport our flight was canceled and delta Airlines put us in the city express hotel, told us there would be a buffet set up so we could eat and a buffet would be prepared for breakfast. Due to the small shuttles taking 10 people at a time since of is didn't get to the hotel until after 10pm, and we were told we could not eat that they were cleaning up, for breakfast I went… Read moreAfter a long day at the airport our flight was canceled and delta Airlines put us in the city express hotel, told us there would be a buffet set up so we could eat and a buffet would be prepared for breakfast. Due to the small shuttles taking 10 people at a ti… Read more

• User: Mircea L

  Trip type: Family

  Omar

  Omar, who works at the hotel, was amazing. He was very kind, professional, and made us a really great coffee. His service added a nice touch to our stay. Cityexpress Cancun Gerencia, Director General at City Express by Marriott Cancun, responded to this review Estimado OmarLe agradecemos por tomarse el tiempo de completar nuestra encuesta de satisfacción del huésped y compartir su experiencia… Read moreOmar, who works at the hotel, was amazing. He was very kind, professional, and made us a really great coffee. His service added a nice touch to our stay. Cityexpress Cancun Gerencia, Director General at City Express by Marriott Cancun, responded to this rev… Read more

• User: 527TravelZ

  Trip type: Family

  Aweful place to stay![Marriott - look your low standards]

  The worst place to stay.Don't fall for the MARRIOTT Brad added to this Hotel they are tarnishing the Marriott brand( i am sure Marriott does not care with the way this hotel is maintained).The bathrooms - water pressure in shower made the slowest to save cost, breakfast - i can't call it a eatable breakfast(Lowest quality packaged croissants and bread), The moment you enter the hotel reception you… Read moreThe worst place to stay.Don't fall for the MARRIOTT Brad added to this Hotel they are tarnishing the Marriott brand( i am sure Marriott does not care with the way this hotel is maintained).The bathrooms - water pressure in shower made the slowest to save cost,… Read more

• User: Melanie K

  Trip type: Friends getaway

  Go Somewhere Else

  Room was clean, bed was comfortable but those are the only positive things about this hotel.I booked and paid via booking.com and upon checkin, the staff said I hadn't paid and needed to pay again even though I had the confirmation showing paid. After about 10 minutes of arguing, the payment "suddenly" showed.Their "free 24/7 shuttle" is a complete lie, it only actually runs occasionally. We calle… Read moreRoom was clean, bed was comfortable but those are the only positive things about this hotel.I booked and paid via booking.com and upon checkin, the staff said I hadn't paid and needed to pay again even though I had the confirmation showing paid. After about 10… Read more