Aquamarina Beach Hotel Cancun

Recent Reviews: 998

• User: ROSARIO P

  Trip type: Family

  Make sure you get a refund. If your not happy with your room

  Hi we arrived late afternoon the add said it was a court yard view . The curtains were closed so I went to open the curtain was a roof top view. Not what we were told in the add. the rooftop had a jacuzzi with at least 12 people looking strait at us. the reason curtain. We could not walk around the room with shorts they were looking at us. I looked at the shower mold on the doors dirty . the sheet… Read moreHi we arrived late afternoon the add said it was a court yard view . The curtains were closed so I went to open the curtain was a roof top view. Not what we were told in the add. the rooftop had a jacuzzi with at least 12 people looking strait at us. the reaso… Read more

• User: Michael P

  Trip type: Family

  AVOID, please save your holiday and pick a different hotel

  0 ⭐️ AVOID AVOID AVOID. Worst hotel I have ever stayed at. My partner has a severe shellfish allergy. We could smell fish at the restaurant one night so asked does anything contain shellfish. We were told no. We started to get some rice only to find shellfish in the rice. Multiple nights in a row they allowed guests to blast music with a Bluetooth speaker at 4am jumping in the pool screaming and w… Read more0 ⭐️ AVOID AVOID AVOID. Worst hotel I have ever stayed at. My partner has a severe shellfish allergy. We could smell fish at the restaurant one night so asked does anything contain shellfish. We were told no. We started to get some rice only to find shellfish… Read more

• User: Brian L

  Trip type: Family

  Misleading listing and poor check-in experience; Expedia eventually refunded after escalation

  Booked a Standard Room, Balcony through Expedia because the listing showed a kitchenette. At check-in the resort denied the kitchenette and refused to honor the listing. I spent 1.5 hours at the desk, paid $20 to relocate, and spent ~3 hours on the phone with Expedia. Expedia eventually secured a full refund of the property charge after escalation, but the experience was stressful and avoidable. T… Read moreBooked a Standard Room, Balcony through Expedia because the listing showed a kitchenette. At check-in the resort denied the kitchenette and refused to honor the listing. I spent 1.5 hours at the desk, paid $20 to relocate, and spent ~3 hours on the phone with… Read more

• User: John K

  Trip type: Solo travel

  Older, but clean. Price is okay. Food is expensive.

  The hotel is old but clean. It's really noisy, both from the street and the building, but that didn't seem to bother other people so much. I found by cramming towels around the door it cut down on the noise quite a bit. A bit of weather would go a long way. Food was expensive. I stayed for two weeks and had breakfast the first morning for about $25. I had a stew that was really chewy , but tasted… Read moreThe hotel is old but clean. It's really noisy, both from the street and the building, but that didn't seem to bother other people so much. I found by cramming towels around the door it cut down on the noise quite a bit. A bit of weather would go a long way. Fo… Read more

• User: universalangel

  Trip type: Solo travel

  Pass on Aquamarina's Restaurants

  This review is for the Aquamarina restaurants. I got a day pass enabling me to eat meals 10:00-5:00. I did this mainly for convenience as I would be very busy with work and didn't have time to go far for food. I couldn't select specific fruit at the breakfast as it was already plated and could only choose which plate to take. On my plate was pineapple, papaya and cantaloupe. The pineapple was marg… Read moreThis review is for the Aquamarina restaurants. I got a day pass enabling me to eat meals 10:00-5:00. I did this mainly for convenience as I would be very busy with work and didn't have time to go far for food. I couldn't select specific fruit at the breakfast… Read more