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Grand Ion Delemen Hotel

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Grand Ion Delemen Hotel

locationGenting Highlands, Kuantan and Pahang

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About Grand Ion Delemen HotelAbout Grand Ion Delemen Hotel

Location

This resort is located in Genting Highlands.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a living room and a bathroom. Air conditioning ensures comfortable temperatures. Some rooms include a balcony. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The resort has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. The sun loungers are perfect for soaking up some sun. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the resort, including a gym, aerobics, a spa, a sauna, massage treatments and hiking. Children are well looked after in the kids' club. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The complex also offers special catering options.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Grand Ion Delemen Hotel Amenities at Grand Ion Delemen Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

188

Very Good

222

Average

165

Poor

84

Terrible

146

Recent Reviews: 805

  • User:Shiningnet

    Trip type: Family

    Worst hotel to stay

    rating06 Aug 2025

    The hotel is not good at all, everything about the hotel is horrible. The room we got was extremely dirty. We changed the room then the sink was leaking in the new room. The bathrooms all smell bad. The rooms are all dirty, the furniture is worn out. Even after housekeeping makes up the room, it is still so dirty. The rooms wont be made up till you tell them over the phone, we turned on the make my room switch but apparently they didn’t clean it till we called them on the phone.They do not provide anything in rooms , it is a hotel i would never recommend to anyone. Customer Care Ion Majestic Hotel, Guest Services / Front Office at Grand Ion Delemen Hotel, responded to this review Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you. Customer Care

  • User:chiraagj2016

    Trip type: Family

    We stayed in a 2-bedroom unit with breakfast included, but unfortunately, the experience didn’t meet expectations.

    rating08 Jul 2025

    Average Stay – Room for ImprovementWe stayed in a 2-bedroom unit with breakfast included, but unfortunately, the experience didn’t meet expectations. The room had cleanliness issues — the couches were dirty and partly unhinged, with visible stains and dust in corners. One major drawback was that the unit only had one bathroom, which was inconvenient for a group stay.Another disappointment was the swimming pool being under maintenance for two days, which was then extended for another two days without any prior notice or communication from the hotel staff.Breakfast was also below par — the food was cold and lacked variety. Overall, the hotel has potential, but cleanliness, maintenance, and service communication need serious improvement. Customer Care Ion Majestic Hotel, Guest Services / Front Office at Grand Ion Delemen Hotel, responded to this review Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you. Customer Care

  • User:Vacation30666130953

    Trip type: Family

    PLEASE book another hotel

    rating15 Jun 2025

    I would honestly say that was the WORST hotel of my life .the pillows, blankets and beds were all dirty and the buffet was not so great when I ordered fish and chips the fish was uncooked. the balcony door was difficult to open and there were dead bugs EVERYWHERE. if you want a NICE breakfast please I would recommend to go to whydham level 12 the breakfast was wayyy better there Customer Care Ion Majestic Hotel, Guest Services / Front Office at Grand Ion Delemen Hotel, responded to this review Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you. Customer Care

  • User:Thangam A

    Trip type: Family

    Disappointing stay

    rating31 Mar 2025

    The checking in was confusing. The room was just average and the bed caused my body to itch. The pillow was so flat and was unable to sleep the whole night due to next room noise so loud. Totally very disappointed.There was lousy food at the bar nearby. Customer Care Ion Majestic Hotel, Guest Services / Front Office at Grand Ion Delemen Hotel, responded to this review Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you. Customer Care

  • User:Jaime L

    Trip type: Family

    There are better hotels near Genting Highlands!

    rating27 Feb 2025

    We went in mid-February (post CNY) so expected the place to be less crowded. In fact, unless we were in the dining area, the place felt abandoned. There was squeaky noise from the kitchen (thin walls) - assuming due to wind hitting some loose windows. The hot water pot doesn't work either. The room appears not to be cleaned -we found a used towel in the closet. The beddings have this unused smell. There is a cleaning smell in the entire unit. While the place was large (3 bedrooms - each with its own queen size bed), with large empty kitchen cabinets. One of the bedrooms have a walk-in bathroom suite. We discovered there was a recent landslide. The roads to the hotel from Genting Highland was narrowed and dangerous. I would never come back to this hotel. The only reason I gave it a 1 star is because it is fairly sizable unit. Customer Care Ion Majestic Hotel, Guest Services / Front Office at Grand Ion Delemen Hotel, responded to this review Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you. Customer Care

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